Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,228 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Fragrance LordFragranceLord.com is your house for discounted luxury fragrances. Fragrance Lord has been a well-known figure in the industry since 2009. Headquartered in Qatar, our expansion into the US market since 2017 has continued the tradition of excellence in customer service. Thanks to our incredible brand partnerships we provide authentic fragrances at the lowest prices, top-notch services, and continue to expand our variety to cater to your needs.Our Product GuaranteeFragrancelord.com stands behind every package we ship. We DO NOT carry any knockoffs or imitations. We only carry authentic brand-name fragrances.Thanks to our direct purchases from brands and their respective distributers in large quantities, FragranceLord.com offers competitive prices to customers and an unbeatable special price list to wholesalers. For more information contact us via email at [email protected] Customer ServiceYour satisfaction is of utmost importance to our team at Fragrance Lord. We strive to cater to your business and personal perfume needs of any volume. We provide 24/7 customer service via email [email protected], and if you’d like to speak to our customer service team, contact us at 833-433-5673 from Monday to Friday at 8AM to 6PM. Do not hesitate to contact us with any questions so we can ensure that you are delighted with your purchase.
Fragrance Lord (fragrancelord.com) has 1,228 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
1,228 approved reviews, newest moderated first
Great Fragrance. Great Price. Great Experience
By Rami
Response from Fragrance Lord· Apr 3, 2026
Hello Rami, Thank you for your fantastic review! We’re thrilled to hear you enjoyed the fragrance, pricing, and overall experience. Your kind words mean a lot to us! We look forward to serving you again soon. Best regards FragranceLord.com Team
Trustworthy and fast shipping
By Arine
Response from Fragrance Lord· Apr 3, 2026
Hello Arine, Thank you for your kind feedback! We’re glad you found our service trustworthy and appreciated the fast shipping. Your satisfaction is our top priority! We look forward to serving you again. Best regards FragranceLord.com Team
Great site with insanely fast shipping. Will definitely be ordering from here in the future!
By Valued C.
Response from Fragrance Lord· Apr 2, 2026
Hello Valued Customer, Thank you so much for your kind words! We’re thrilled to hear that you’re happy with our service and fast shipping. Your support means a lot to us, and we look forward to serving you again soon. Best regards, Fragranclord.com Customer Support
I had a smooth purchase experience. Got my fav bottle for half the price and it was to my door in 3 days! I have no complaints and fragrancelord owes me nothing!!! Chef’s kiss
By Aj M.
Response from Fragrance Lord· Apr 1, 2026
Hello, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a smooth purchase experience and that your favorite bottle arrived quickly. Your satisfaction means a lot to us! We look forward to serving you again soon. Best regards,
Amazingly fast shipment and beautifully packaged, can’t wait to order more!
By Jennifer J.
Response from Fragrance Lord· Mar 28, 2026
Hello Jennifer, Thank you so much for your kind words! We’re thrilled to hear that you were happy with the fast shipping and packaging. We truly appreciate your support and can’t wait to serve you again on your next order. Best regards,
The best to to buy niche fragrances at the best prices
By Dave
Response from Fragrance Lord· Mar 26, 2026
Hello Dave, Thank you so much for your kind words! We’re glad to hear you had a great experience finding niche fragrances at the best prices with FragranceLord. We truly appreciate your support and look forward to serving you again soon. Best regards, FragranceLord Customer Support Team
I would strongly caution anyone considering purchasing from FragranceLord. I ordered a decant of Christian Dior Bois d’Argent and what I received was not an authentic fragrance. The scent was clearly inconsistent with the original—this was not a matter of personal preference, but a product that was misrepresented. I returned the item promptly, and the company confirmed receipt. However, instead of issuing a full refund, they chose to issue only a partial refund, keeping the shipping costs and even charging for “shipping protection” that I did not knowingly request. When I asked for a full refund, their response was that they were “unable to make changes” because of their return policy. A return policy does not apply when a company sells a counterfeit or non-authentic product. At this point, it’s not about the small amount of money—they are deliberately holding on to part of the payment after selling a product that was not genuine. I will be pursuing this through the Better Business Bureau and my credit card company. Buyer beware.
By customer
Response from Fragrance Lord· Mar 26, 2026
Thank you for sharing your feedback. We’re very sorry to hear about your experience and take concerns about authenticity extremely seriously. At Fragrance Lord, we stand behind the products we offer and would never intentionally misrepresent any item. We also understand your frustration regarding the refund and shipping-related charges. Our return policies are intended to apply fairly across orders, but we never want a customer to feel unheard or dismissed—especially when there is a concern as serious as this one.
HOT GARBAGE! UPS has had my package in transit since 04 FEB 2026. This customer service lacks the intellect to say..well that's odd...maybe it is actually lost. All they say is, its in transit still. Here we are in 26 MARCH 2026 and still no package. I paid for the package protection, and they still won't send me a new shipment of the fragrance. UPDATE.... Its now the 25th of April and Still no fragrance in my hand. I contacted the customer support asking for the tracking number for "replacement" cologne and they sent me the same tracking number for the cologne that was lost....make it make sense. As you see below they replied on the 26 March saying they will ship a replacement out ASAP. Guess what team! still no fragrance LOL .
By t K.
Response from Fragrance Lord· Mar 26, 2026
Hi, We’re very sorry for the frustration and disappointment this has caused. After reviewing the situation, it does appear that UPS has lost your package. We understand how unacceptable this experience has been, especially since your order has been stuck in transit since February 4, 2026. Because of this, we sent out your replacement shipment yesterday. You will receive the updated tracking information shortly if you have not already received it. We truly apologize for the inconvenience and appreciate your patience.
