Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
346 reviews
FR8StarSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FR8Star makes shipping easy. It’s an online marketplace to connect you with a trusted network of transport companies qualified to haul your specialized load.Thousands of shippers post loads to FR8Star every day. We focus on building relationships with qualified, specialized transport companies to get you the best price and service.FREE — Shippers can get estimates and book loads for free when they go with FR8Star.FAST — Get uber fast freight estimates, usually in under 30 seconds. No more wasting time on the phone and waiting to hear back.SECURE — We protect your data and contact information. It's only shared when you select a transport company to work with.QUALITY — Our transport companies are carefully vetted (invitation-only) experts in equipment and flatbed transport.At FR8Star, shippers moving difficult to fill flatbed, oversize, and overweight loads connect with flatbed and specialized freight transport companies with access to the capacity they need. Competition among the transport companies is guaranteeing fair rates to shippers – and shippers benefit from transport companies’ relationships with experienced transport companies that focus on moving open deck freight.The pricing is 100% transparent: shippers pay nothing to use FR8Star and transport companies submit their all-in bids. In addition, we provide you with tailored tools for OS/OW and open deck transport to make it as easy as possible to move your freight.With FR8Star tools, shippers can save time by booking freight instantly and limit costs by comparing bids from transport companies and easily manage their flatbed, oversize and overweight transport. Transport companies get access to the unique FR8Star technology that makes all of this possible.Our marketplace remains focused on providing transparency and giving transport companies a unique opportunity to expand their business while building capacity for the market, simultaneously making FR8Star more and more useful for shippers as well.
FR8Star (fr8star.com) has 346 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
346 approved reviews, newest moderated first
I was satisfied with Fr8star on multiple levels. Within a day of my request, I had multiple bids for hauling my equipment. They were quick to follow up with additional requests for information and provided the trucker information as soon as the load was scheduled.
By Mike
Equipment arrived safely and they hauled it for the price they quoted.
By Kirby
Excellent Pick up and drop off on time!
By Doug D.
Poor communication arrived 2 hours later than told. Driver was unable too off load item.I had to leave work and drive back.
By PATRICK
Response from FR8Star· Apr 18, 2023
Thank you for your feedback Patrick. I'm sorry to hear of this experience with International Heavy Haulers. I will be contacting them about this specific load.
Fr8Star did a great job of collecting quotes on shipment, giving me the confidence to buy a piece of equipment 1000 miles away. Once I made the purchase, it was simple to select the quote I wanted. Nick with Fr8Star reached out and handled all this with a simple phone call as I was traveling at the time. Bottom line is the freight company (Madec) handled the loading, and I was able to get an excellent buy and had the 1600lb mower delivered to my home safe and sound. I will definitely use them in the future.
By Bob
Too much overhead in Brokerage fees
By Mike
It was handy to use fr8star for shipping quotes and to get a trucker. But once I awarded my load with 917 Smith , that is when the trouble began. Manny tried to tell me that they'll haul our tractor that same week, then he still didn't and said it'll be next week. The next week came and went and then Manny said definitely next week, till then I wasn't believing him anymore and didn't know what to do. So I called Wyatt with fr8star And he was really good at helping me out 👍 I started dealing with Jordan from 917 smith and he wasn't any better. When they finally gave me the number of the driver, I called him and then I had hope that we might still get our tractor. I just dealed with the driver after that and he was very good to keep me updated on where he was at ect. Another dumb thing was, 917 Smith didn't even give the driver all the paperwork so I had to send him some more before he could load the tractor. All in all, 917 Smith says 4 to 6 pick-up days after awarded and it was 3 weeks till I got the tractor 🙄 I would not recommend 917 Smith to anyone cause you can't go by there word for nothing ....
By Merwyn
The driver loaded the day after I awarded them the haul. The load was deliver earlier than I had planned on. I have used other hauling sites and had bad or just ok. Frt8star is way better than that. You can tell they are associated with Auctiontime and work to that standard.
By Paul
