Fortador Steamers USAReviews of fortador-usa.com

Equipment literally blew up after a $12k investment. Working through refund but getting hit with all the fees.

We recently purchased the Fortador Sensory and had a great experience from start to finish. The buying process was smooth and professional. Communication was clear, questions were answered quickly, and the team provided all the information we needed to make a confident decision. Shipping was handled efficiently, and everything arrived as expected. What the company does well is support and guidance. They understand their product and how it fits into real commercial operations, not just basic use. That made a big difference for us as a growing company. Overall, very satisfied with both the service and the product. Would definitely recommend.Smooth Buying Process & Professional Service

Excellent communication and exceptional customer service are hallmarks of this company. Their products are of exceptional quality.

Very transparent and clear communication Amazing product Fast delivery

Our experience with the Fortador PRO Max has been nothing short of awesome! The website was super easy to navigate, and we found all the info we needed right there. After placing our order, we got a call the next day to confirm everything and see if we needed any extra gear. The machine arrived on time, and we were stoked to find some cool extras like a hat and sweatband in the box. The Fortador PRO Max is a beast—its high performance blew us away, and the extraction feature is seriously cool. It’s perfect for taking our business to the next level. We’re already looking forward to getting more gear from Fortador. Honestly, we wouldn’t order from anyone else. Huge thanks to Fortador for making everything so smooth and easy!

I’ve been a loyal customer of Fortador Steamers USA for over three years, investing more than $17k in their equipment for my detailing business. While I've generally been satisfied with their products, my recent experiences have been beyond frustrating. Two years ago, I had a similar issue with the hose on my steamer. Rather than spend $1000 on a replacement, I partially fixed it myself and continued using it, albeit in a janky condition. Recently, I decided to purchase a brand-new hose and steam gun, expecting better performance. Unfortunately, on the very first use, the new hose blew up in my hand, with steam leaking out from the buttons and wand head—even with the steam pressure set as low as possible. Despite my experience and careful use, my Fortador rep refused to replace the faulty hose and blamed me for the issue. After years of loyalty and significant investment, I expected better support and a resolution, especially for a clear product defect. This situation has left me extremely disappointed and questioning whether I should continue using Fortador products in the future. As a valued customer, I deserve better treatment and a company that stands behind its products.

Editing my initial review because the team at Fortador has been great from day one. Lev responds to every concern I have ASAP, and always gives me multiple solutions. From buying, to shipping/receiving my machine, the whole process has been amazing. I am very glad I chose to buy from this company, and look forward to future business with them as well. To the entire Fortador team, thank you!

Unpleasant