One of the single worst experiences…
One of the single worst experiences with a professional since I was misdiagnosed with an ectopic pregnancy and nearly died. Thinking I was going to get help, it was only making a very bad situation worse. I wanted to die. Nov, 2019 I was in the process of needing to take a leave of absence from my job to focus on my mental health. Since Kaiser couldn’t take me for at least 3 months, they recommended a company called Magellan, who referred me to Foresight San Jose. Upon my first visit Jan 2020, I made it clear to Omar that I needed assistance with the necessary paperwork to provide to Lincoln Financial so that I can go ahead with my leave and in his words he said, 'no problem'. I had never taken a leave, let a lone went out on disability. For the next 30 days and the next 3 visits, between my employer, Lincoln Financial, Kaiser and Foresight, I was running in a viscous circle on the daily. Waking up to emails and phone calls in turn making phone calls, sending emails and going down to Kaiser for help, getting nowhere. I was nearing using up all my PTO and was now desperate to have someone help me. I continued to request my medical records, again, not knowing that all I needed was a certification of health and a treatment plan. I assumed Kaiser, my employer, Lincoln Financial OR Foresight knew exactly what was needed, it was apparent no one knew because no one told me until the absolute end of this horrible process. Needless to say, Lincoln Financial had reached out to Foresight to no avail on several occasions. I was begging someone to help me as if I was begging for my life. I ended up using up all 31 one days I had accumulated in total, I could have used that money. I messaged Omar 15 times between Jan 25 and Feb 18 to no avail. On Feb 18, I finally emailed every person I could on Foresight portal and I finally heard back from a woman named Victoria. Victoria had assured me that Omar was not in compliance and would address this with him as when someone requests their medical records there’s a 14 day grace period that had been exceeded. Victoria called me back on Feb 19, I saw her call coming through and felt I needed to take it with hopes I could finally get some resolve. What she didn't know is that I was in pre-op at Kaiser getting prepped for surgery. Here I was sitting in my gown, needle in my arm, scared, taking all that I could take up until this point. Her final words to me telling me that Omar wasn't actually a therapist. I couldn't believe what I was hearing, I wasn’t sure what difference it made when it came to a certificate of health and treatment plan which again, I didn’t know that’s all that was needed as of yet. I told her that I called the State of California to certify his credentials and see if there were any complaints against Omar or Foresight so what she was telling me did not make any sense. On Feb 21, I ended up paying out of pocket to see another therapist by way of referral. I saw her on a Friday at 4:00p and by 7:00p that same night I was back paid my disability and she had filed the appropriate paperwork with Lincoln Financial. It took this therapist 3 hours to do what my employer, Lincoln Financial, Foresight and Kaiser combined, could do in 30 days. I would also add that I didn’t know that state disability is filed separately until about half way through thinking well why do I need to deal with Lincoln Financial at all? It was very very very confusing. If I now understand it all correctly, I had to file a claim with Lincoln Financial so that I could retain my employment status. But even that wasn’t clear from any one party. If you go to the same person twice, they don't tell you the same thing. It's crazy. Isn't that these peoples job? Even just sitting here writing this is upsetting and drudges anxiety. Fast forward a year and I receive an email to my inbox on Feb 22, 2021 from someone named Jasmyn E Titled: 'Hi, F*** You' with the subject line: 'RE: Message from F*** You for Foresight Mental Health'. I sent this to the CEO and Director of HR but haven't heard anything since which seems typical. And that is why I decided to leave this review, to warn others. These people nearly ruined what was left of me when I came to them. I'm still recovering from not just the experience that brought me to therapy, but this experience as well.
By Pretty H.