Always knowledgeable and dependable.
Always knowledgeable and dependable.
By ADAM
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
559 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our stores are the go-to source for bicycles, service, and gear in Folsom, CA, and El Dorado Hills, CA
Folsom Bike (folsombike.com) has 559 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
559 approved reviews, newest moderated first
Always knowledgeable and dependable.
By ADAM
I was riding my bike on the Natoma bike trail and broke a cable. I brought it to Folsom Bike on Auburn Folsom and they fixed it immediately. The young man who worked on it also gave me advice on what parts needed to be replaced in the future as my bike has a lot of years on it. Very happy with my experience and will return for the much needed repairs. Kathy Klemencic
By KATHY
They are great. Pricing is a bit on the high side but there service is great. I always go there.
By Joe
Great bike store; they have everything
By RICHARD
Great bike repair. Knowledgeable guys!
By NANCY
Chris was who helped me. He definitely lacks personality, good energy, and making the experience personal. It was disappointing
By Anonymous
Response from Folsom Bike· Oct 11, 2017
We would like to apologize for your negative experience at our shop. We have a high standard of providing quality customer service and we would like to learn more about your specific encounter to make things right. If you wouldn’t mind contacting me directly at (916)844-1000 x 2 or email me at [email protected] at your earliest convenience, it would be greatly appreciated. I look forward to speaking with you and working towards earning back your business. Thank you and have a great day.
Great and knowledgeable staff and fantastic selection. Loved the ability to test ride several bikes before making the decision. Did my first century ride this weekend and the bike was incredible! Thanks Folsom Bike!
By DONN
Probably the best bike shop I have been to. Staff is knowledgable and friendly. The service department rocks. I like to just stop in and say Hi!
By Jaime L.