We purchased 2 Trek e bikes and are so …
We purchased 2 Trek e bikes and are so pleased with all the support that has been given to us by various staff both sales and technical. Service is marvelous
By MONIQUE W.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
559 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our stores are the go-to source for bicycles, service, and gear in Folsom, CA, and El Dorado Hills, CA
Folsom Bike (folsombike.com) has 559 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
559 approved reviews, newest moderated first
We purchased 2 Trek e bikes and are so pleased with all the support that has been given to us by various staff both sales and technical. Service is marvelous
By MONIQUE W.
Great customer service.
By BRETT H.
The service, expertise, and friendliness of the bike mechanics is a joy to behold. I bring my mountain bikes and road bike in for work and I have never been disappointed. On my most recent visit, the work done on my road bike was completed 3 days early!
By George
Great work!!! Cheaper than expected!! Everyone was very helpful
By EMILY M.
It is a great place to buy a bike. Everyone has great knowledge of products and excellent customer service! I will shop again, and again ....
By ENTELA F.
Really nice shop would consider going back when I need another bike.
By ALAN B.
Everyone on the staff is so attentive and helpful. They bent over backwards to help us make the right decision for our purchases, and to assure that we were satisfied after our purchase of the two e-bikes.
By DAVE AND MONIQUE W.
Great service and knowledgeable staff
By KENNETH J.