My whole experience from buying
My whole experience from buying, shipping, having it installed, to getting the replacement shipped has been a very great experience! I highly recommend this company and their products!!
By HOLLY P.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
104 reviews
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Get the ultimate RV experience with Fogatti! Our pro-engineered appliances - from RV tankless water heaters and RV air conditioners to electric fireplaces - have taken thousands of happy customers across North America, Western Europe and Australia on a superior journey. Make your travels exceptional today!
Fogattiliving (fogattiliving.com) has 104 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
104 approved reviews, newest moderated first
My whole experience from buying, shipping, having it installed, to getting the replacement shipped has been a very great experience! I highly recommend this company and their products!!
By HOLLY P.
Interested in new a/c heat pump units for my motor coach. Fogatti had just released their new InstaCool Pro Max 18K units. I found the website easy to navigate with great information regarding installation and performance of these units. Went to order 2...and was pleased with the multiple discount received. The order was shipped and fulfilled within days to my door! The installation went great and I am finally able to cool my coach to pleasing temp even in 100deg weather. I was reviewing my order on a weekend when I realized I had mistakenly missed out on a significant offer code. Called customer service...they were very helpful and pleasant to speak with. A case was opened and first think Monday morning I was informed via email that my promotion credit had posted to my account! Amazing...a so very grateful to everyone on the team that helped in some way with my purchase. I am in love with my InstaCool Pro Max units. The feature of a wireless remote paired to my onboard hotspot is a great feature. So glad I chose Fogatti over the many others out there.
By Richard
Customer service is outstanding. Response was nearly immediate for me provide help. Definitely will recommend to family and friends. Frank D
By Frank D.
Well I purchased the 5500 tankless water heater a little bit disappointed I mean it says instant water that would be heated which isn’t true. It takes about 20 23 seconds for the water to heat up when you first turn on the faucet I think my suburban water heater was more efficient than this.
By Gil W.
Terrible customer service. Shop a different brand. When there's problems they don't help.
By Ben H.
Called with an issue with tankless water heater and they responded say day i emailed them . Within 24 hrs I had a new hot water heater sent out to replace other one. Great customer service and very quick with responses. Overall great exspieance will recommend them for anything. Thank you Fogotti team
By Ronnie K.
We purchased the Instashower Ultra and was hesitant about getting it but after using it on our first outing all I can say is it’s amazing! We had an issue with the door sizing when we purchased it and called customer service they were able to get the right sized door for our unit figured out and within two days it was sitting on my doorstep. Installation was super easy and probably took less than two hours from start to finish. And if you do run into any issues the customer service department is top notch! Great addition to our camper. Thank you Fogatti!
By Scott F.
Two weeks ago I received a mini split AC I came to me leaking coolant so the team tried to get me a replacement unit but they don’t know when it will be in stock again so they are issuing me a refund. I put 4 out of 5 just because I am sad that I can’t get a replacement.
By keith