Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
15 reviews
Focus Auto InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Focus is a digital-first auto insurance agency offering affordable, reliable coverage – especially for drivers who may have difficulty getting insurance coverage elsewhere.
Focus Auto Insurance (focusautoinsurance.com) has 15 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 4 reviews with 1 star · Clear filters
When i did my insurance I though i was getting full coverage. But it wasn't I called to cancel my account and it took them 15 days to return my money,but they did not put the money back onto my card they sent a check.
By Sierra D.
Response from Focus Auto Insurance· Mar 20, 2026
Thank you for your feedback. If you need any additional assistance, please call us at 800=321-0899.
I bought insurance on the 13th of January. On the 15th you canceled it. And kept half my down payment. And make me wait for a check instead of sending it back the same way you took it! You had all my information I was fully transparent if you knew I wasn't eligible why did you approve it and take my money then cancel and keep half? pretty sure it against regulations.
By Teresa M.
Response from Focus Auto Insurance· Jan 20, 2026
Teresa, thank you for your feedback. Please email your policy # to [email protected] so we can learn more about this situation. We look forward to speaking with you.
YOU DO NOT ANSWER MY EMAILS OR CALLS
By MOLLY D.
Response from Focus Auto Insurance· Oct 14, 2025
Thank you for your review. We appreciate your feedback.
Y’all terrible and liars
By Nesta C.
Response from Focus Auto Insurance· Sep 3, 2025
Nesta, thank you for your comments. We're disappointed that you had a negative experience and would like to learn more. Please email us more information or useful details at [email protected]. We look forward to hearing from you.
