Reliable and easy to navigate
Reliable and easy to navigate
By VERNON
Response from Focus Auto Insurance· Jul 28, 2026
Thank you for 5 stars! We appreciate your feedback.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
15 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Focus is a digital-first auto insurance agency offering affordable, reliable coverage – especially for drivers who may have difficulty getting insurance coverage elsewhere.
Focus Auto Insurance (focusautoinsurance.com) has 15 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
15 approved reviews, newest moderated first
Reliable and easy to navigate
By VERNON
Response from Focus Auto Insurance· Jul 28, 2026
Thank you for 5 stars! We appreciate your feedback.
Toke a minute tho got finished good thanks
By finnefrock
Response from Focus Auto Insurance· Jul 28, 2026
Thank you for your feedback. Please reach out if you need any additional assistance, we're always happy to help!
Ask for a insurance card to be mailed never was mailed and iv been trying to change my address 1960 westbranch Rd Grove city Ohio 43123.
By SARAH
Response from Focus Auto Insurance· May 26, 2026
Thank you for your feedback. ID cards can be downloaded at anytime at myaccount.focusautoinsurance.com. Address changes cannot be made online. Please contact us at 800-321-0899 and we'll be glad to help! Thank you for choosing Focus Auto Insurance.
Easy to start up.
By SHAWN
Response from Focus Auto Insurance· Apr 23, 2026
Thanks for 4 stars! Thank you for choosing Focus Auto Insurance.
Talking to the person on the phone
By LETRICIA
Response from Focus Auto Insurance· Apr 20, 2026
Thank you for your review!
Very good and reliable when I had them!
By Frannie F.
Response from Focus Auto Insurance· Apr 7, 2026
Thank you for 5 stars! We're so glad you had a great experience with us.
When i did my insurance I though i was getting full coverage. But it wasn't I called to cancel my account and it took them 15 days to return my money,but they did not put the money back onto my card they sent a check.
By Sierra D.
Response from Focus Auto Insurance· Mar 20, 2026
Thank you for your feedback. If you need any additional assistance, please call us at 800=321-0899.
I bought insurance on the 13th of January. On the 15th you canceled it. And kept half my down payment. And make me wait for a check instead of sending it back the same way you took it! You had all my information I was fully transparent if you knew I wasn't eligible why did you approve it and take my money then cancel and keep half? pretty sure it against regulations.
By Teresa M.
Response from Focus Auto Insurance· Jan 20, 2026
Teresa, thank you for your feedback. Please email your policy # to [email protected] so we can learn more about this situation. We look forward to speaking with you.