Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
418 reviews
Franklin Machine ProductsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Franklin Machine Products (fmponline.com) has 418 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
418 approved reviews, newest moderated first
The customer service reps are very helpful!
By BIG Y.
Response from Franklin Machine Products· Nov 25, 2019
Thank you for the positive feedback. Our goal is take parts – and accessories – off your plate. Feel free to reach out to our team any time; we’re always happy to help.
Difficult to understand the catalog, very little detail about the catalog items. way behind the web sites of other venders that offer filtering and more detail. enjoyed the phone customer rep I spoke with, and that part of the order was correct. The other half of my order was a custom door seal that apparently never shipped, never saw the seal or heard from anyone at FMP
By Store 7.
Response from Franklin Machine Products· Nov 25, 2019
Hi there. Sorry to hear you didn't have a great experience with FMP. While our Customer Service team is following up with you directly to resolve your issue, I wanted to let you know that we are working on huge improvements to our website right now that will soon give you greater search capabilities and easier access to more information. We look forward to the opportunity to improve your FMP experience. Thank you for your feedback.
Beth M. is my Rep and she always provides great customer service.
By HYATT REGENCY SAN A.
Response from Franklin Machine Products· Nov 25, 2019
Thank you for choosing FMP - we’re proud to be a part of helping you do what you do best. We'll pass along your appreciation to Beth!
Great company ! Always there to help. Been with them for over 20 years.
By OLYMPIC ISLAND R.
Response from Franklin Machine Products· Nov 25, 2019
Thank you so much for the positive feedback. We love helping people like you do what they do best. Thank you for choosing FMP!
i maiintain wendy's restaurants fmp always has my parts and the staff is very knowledgable. I usually deal with Matt, shawn rodney and rob in the back
By TOM P.
Response from Franklin Machine Products· Nov 25, 2019
Hi Tom - thank you for the positive feedback. With over 25,000 parts and accessories in stock, we strive to always have what our customers need. Thank you for choosing FMP!
Always at there best at getting the part needed., and the staff is always nice.
By BOBBY
Response from Franklin Machine Products· Nov 25, 2019
Thank you for the positive feedback, Bobby. Our goal is take parts – and accessories – off your plate. Feel free to reach out to our team any time; we’re always happy to help.
helpful friendly knowledgeable everyone is helpful when i am looking for parts, all parts arrive in a timely manner
By WENDYS H.
Response from Franklin Machine Products· Nov 25, 2019
Thank you for the positive feedback. Our goal is help keep your kitchen up and running. Thank you for choosing FMP!
Have been buying from them for years. Great service and employees are very knowledgeable in their products. They have helped me out on many occasions. Thanks And great job
By STEVE D.
Response from Franklin Machine Products· Nov 21, 2019
Hi Steve, thank you for the positive feedback. Our goal is help keep your kitchen up and running. Thank you for choosing FMP!
