Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
418 reviews
Franklin Machine ProductsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Franklin Machine Products (fmponline.com) has 418 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
418 approved reviews, newest moderated first
They have everything we need and customer service is great also.
By DENNYS #.
Response from Franklin Machine Products· Dec 4, 2019
Great to hear this feedback! We look forward to continuing to serve your parts and accessories needs. Thank you so much.
I have a very good expierence. Very helpful and if you have options and good prices.
By SECOSUEMP S DE R.
Response from Franklin Machine Products· Dec 4, 2019
Thank you! With over 25,000 parts and accessories in stock, we strive to always have what our customers need. Thank you for choosing FMP!
Fast and quick service and delivery
By CHUCK E CHEESE #.
Response from Franklin Machine Products· Dec 4, 2019
Thanks for your feedback! We are happy to continue to provide the level of service your company deserves!
we had a custom made gaskets for our coolers and one was the correct side but cut on the wrong side i tried to call a couple of times with no response and now i am stuck with no replacement gasket .
By EL POLLO LOCO #.
Response from Franklin Machine Products· Dec 4, 2019
Hi - sorry to hear you were disappointed with you r experience with FMP. A member of our team will be in touch soon to correct this issue for you. Thank you for your feedback.
Very good in everything
By EUREKA RESTAURANT R.
Response from Franklin Machine Products· Dec 4, 2019
Thank you! Glad to hear you've been happy with FMP and look forward to continuing t o serve your business!
It was a wonderful experience. I set a account up very easily and receieved my order the next day
By DELSEA REGIONAL SCHOOL D.
Response from Franklin Machine Products· Dec 4, 2019
So glad to hear that FMP ws able to be of service to you and your important work! Thank you for taking the time to offer your feedback.
Always fast shipping! and great products
By IHOP #.
Response from Franklin Machine Products· Dec 4, 2019
Thanks so much for your review! With over 25,000 parts and accessories in stock, we strive to always have what our customers need. Thank you for choosing FMP!
Sometimes they take time to respond via telephone or email.
By JORDAN MANTENIMIENTO Y R.
Response from Franklin Machine Products· Dec 4, 2019
Thank you for letting us know about your experience. We will certainly look into any delays and make sure you get a timely response the next time you choose FMP.
