Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
418 reviews
Franklin Machine ProductsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Franklin Machine Products (fmponline.com) has 418 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
418 approved reviews, newest moderated first
No timely responses to emails, No listed prices on web to avoid emailing Customary discounts has been reduced
By Bernard H.
Response from Franklin Machine Products· Dec 30, 2019
Bernard, we are so sorry that you were disappointed with your experience. Please give us a call so we can correct this - 800-332-2500. Thank you for your feedback.
Good product, fair price, quick delivery
By Dave
Response from Franklin Machine Products· Dec 30, 2019
Thanks, Dave! We are always at work to provide those exact things to you and all of our customers. So grateful for your review!
Its always a pleasure when it comes to FMP
By Eddie
Response from Franklin Machine Products· Dec 30, 2019
Hi Eddie - thank you for the great feedback! It's our pleasure to serve you!
EASY TO USE WEBSITE. GREAT FEEDBACK AND FOLLOW UP TRACKING EMAILS.
By Patrick K.
Response from Franklin Machine Products· Dec 30, 2019
Great to hear, Patrick! Our goal is take parts – and accessories – off your plate. Feel free to reach out to our team any time; we’re always happy to help.
SHOULD HAVE LARGER INVENTORY PARTS
By Mark K.
Response from Franklin Machine Products· Dec 30, 2019
Thank you for your feedback, Mark. With over 25,000 parts and accessories in stock, we strive to always have what our customers need. Please let us know what parts you need that were not available and we will do our best to improve your experience. As always, you can call us at 800-257-7737, email us at [email protected], or Live Chat us on our website.
great product
By Jason R.
Response from Franklin Machine Products· Dec 30, 2019
Thank you, Jason - we work hard to provide great products and exceptional savings to our customer like yourself.
Very professional.
By Todd L C.
Response from Franklin Machine Products· Dec 30, 2019
Todd, thank you so much for your positive feedback. We look forward to continuing to serve your parts and accessories needs.
Franklin Machine Products is very reasonable with their prices because they are less expensive compared to the Factories we deal with. When we phone in an order the parts are available at their counter very quickly and waiting for us to arrive. Tom, he counter person is so helpful and goes out of his way to make our experience worth returning for additional purchases.
By Joe Mc C.
Response from Franklin Machine Products· Dec 30, 2019
Thank you, Joe, on behalf of the entire FMP staff. We are so proud to serve customers like you!
