Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
418 reviews
Franklin Machine ProductsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Franklin Machine Products (fmponline.com) has 418 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
418 approved reviews, newest moderated first
always great service and very reliable with deliveries. Keep up the great work
By APPLEBEES #.
Response from Franklin Machine Products· Jan 11, 2020
Thank you for the review! Our goal is to take parts and accessories ordering off your plate as easily as possible.
FMP ships ordered products on a timely fashion and they are just what is ordered! Steve McConnell(Lion's Choice-St.L)
By LIONS CHOICE RESTAURANT C.
Response from Franklin Machine Products· Jan 11, 2020
Thank you, Steve! We are happy to customers like you up and running. Appreciate the review!
The website is very difficult to navigate. The customer reps are super nice on the phone though. :)
By APPLEBEES #.
Response from Franklin Machine Products· Jan 11, 2020
You'll be glad to know we will be launching a brand new, much more user-friendly website very soon! Keep an eye out for it in the near future! In the meantime, our Customer Service team is always happy to help! Thanks for the review.
Well Stock, Fast Shipping, Good customer services.
By HOTEL & RESTAURANT S.
Response from Franklin Machine Products· Jan 11, 2020
Thank you for the positive review! FMP is proud is to have the best selection and service in the industry.
Tom is GREAT !!!!
By IHOP #.
Response from Franklin Machine Products· Jan 11, 2020
On behalf of Tom and the entire FMP team, we thank you for your kind review!
Quick response and clear answers.
By HARBOR F.
Response from Franklin Machine Products· Jan 11, 2020
Thank you for your review! Our team always strives to get you answers and products quickly!
They always come through.
By Mike H.
Response from Franklin Machine Products· Jan 4, 2020
Thanks, Mike - we’re always happy to help.
All experiences with Staff of FMP are truly professional. They all go the extra yard! The only process that becomes discomforting is when I call for pricing there is always a delay ,the staff is contacting Sales Mang.to authorize. Understanding parts prices fluctuate , but there should be a discount structure in place. So I (customer) shouldn't ask could an additional discount be added. I order from your company weekly. Appreciate your time. Happy New Year!
By Joe M.
Response from Franklin Machine Products· Jan 4, 2020
Hi, Joe - thank you for that valuable feedback. It is shared with our customer service and pricing teams so they can consider ways to improve that process. Happy New Year and thank you for your continued business!
