Excellent online ordering experience
Excellent online ordering experience
By customer
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
418 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Franklin Machine Products (fmponline.com) has 418 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
418 approved reviews, newest moderated first
Excellent online ordering experience
By customer
Things get here really fast i already got the product i ordered.
By Customer
Good prices - choice for free shipping - user friendly ordering - pretty helpful
By STEVEN
great service , fast shipping.
By Stacey
Excellent service. I’ve been trying to order a part from the equipment manufacturer for about a month, with NO results. Contacted FMP for the same item and I received it within two days.
By General
Great product at decent price. Have used FMP for years. Fast delivery is also a plus.
By customer
Response from Franklin Machine Products· Mar 17, 2021
Thank you for the kind words! We continue to look for ways to make your experience even better! Stay well!
11 days and still don't have my straps for the baby changing table
By Blaze P.
Response from Franklin Machine Products· Mar 17, 2021
Thank you for your feedback. If you would, please contact our customer service team to discuss your concern. Our records indicate that the order was placed on 3/2 and delivered via UPS on 3/4/21. Thank you, stay well!
Janice made the process of registering and ordering easy.
By Ben E.
Response from Franklin Machine Products· Mar 17, 2021
Thank you for sharing your positive comments about Janice! We will be sure to pass along the compliment and give her a shout out for her great customer service! Stay well!