FlyWorldClass.comReviews of flyworldclass.com

850 Stanton Rd Suite B, Burlingame, California

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The Fair Hearing score

4.9/ 5

Excellent

555 reviews

FlyWorldClass.com4.9Excellent

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About FlyWorldClass.com

The Fly World Class team is dedicated in making sure you’re first class or business class traveling experience is nothing less than World Class. Your travels plan are important, and that’s why our Fly World Class team have been trained at the highest levels to make sure you are taken on a World Class experience throughout your interaction with us. Our trained professionals have worked in the airline industry for many years and have tailored thousands of business and first class itineraries to accommodate our client’s needs. We accommodate your needs with everything from your seat selection, food choice or simply making sure your flight is on-time the day of your departure. You can count on one of our professional agents to make sure your experience is nothing less than World Class. Whether your travels are for Personal or Business, you can expect World Class service.

FlyWorldClass.com (flyworldclass.com) has 555 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.

Website: flyworldclass.com
Category: Airlines & Air Travel
Location: Burlingame, California
Listed on The Fair Hearing: 2026

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Sep 16, 2020

The worst experience I have ever had…This company is a FRAUD!!!

The worst experience I have ever had with a travel agency. I have used third party companies before but this is the absolute worse of all. This company is shady to say the least. I have been stuck in a 8 month battle with this company about tickets purchased for Europe that were supposed to be cancelled because of Covid restrictions. I spoke directly to the airline but because it was purchased through FlyWorld they cannot cancel the flights although they would have if they would have been purchased directly through them. FlyWorld has managed to give me every excuse to not refund me my money. I am still currently receiving change of flight confirmation and I am not even on the trip. My tickets totaled thousands of dollars and they have done nothing but give me the run around. Don’t purchase anything through this company. They’re a FRAUD!!!!!

By customer

Response from FlyWorldClass.com· Mar 26, 2021

Hello, Thank you for taking the time to leave us a review. We sincerely regret any poor experience you may have incurred while using our service as a result of an airline related billing issue. We understand that your experience was not up to our world class standard. With that said we firmly stand by the service and assistance we continue to provide to you as we continue to work on securing you a refund from the airline that processed the charges to your credit card. As a result of a credit card dispute (also known as a chargeback) that you placed on part of the transaction, as well as the ticketing airline's delay in processing a refund to your credit card, we acknowledge that receiving your justly due refund has been significantly delayed. This explanation has been provided in numerous direct correspondences and understood by you, however due to continued delays on the part of the ticketing airline to process the refund, we are being held accountable by you. We sincerely have done everything within our control to address and rectify the issue, and truly share in your frustration as there is nothing that we want more than to resolve this issue. We understand you feel as though you are receiving a run-around, and we too share in that, as we have only diligently relayed the information to you as we receive it and have been nothing but transparent throughout this lengthy process. While your frustration at this situation is completely justified and understandable, it saddens and confuses us to know that you believe we are anything but a genuine business that provides service with integrity. For us to be inaccurately deemed fraudulent by you is baseless as we have been and continue to be on your side. The fact of the matter is regarding your refund is that the tickets were processed by the ticketing airline's credit card merchant. We have nothing to gain from delaying your refund. We hope that in consideration of the facts, that you will reconsider your negative review and remove any defamatory mentions of fraudulence. As always, know that we are on your side and will continue to be of assistance to you for anything you need regarding this reservation. We would like to thank you for booking with us and we look forward to gaining your trust and business. -The Fly World Class Team