FlyNYONReviews of flynyon.com

78 John Miller Way, Kearny, New Jersey

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The Fair Hearing score

4.3/ 5

Great

809 reviews

FlyNYON4.3Great

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About FlyNYON

An unparalleled helicopter photo experience. By making the thrill of capturing images from a helicopter accessible to all, we have catered to over 750,000 passengers since our establishment in 2012, providing photo flights in and around New York City! Our commitment to crafting and sharing this ultimate experience is deeply ingrained in three generations of aviation heritage. We take pride in creating lasting memories, one panoramic view at a time.

FlyNYON (flynyon.com) has 809 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.

Also known as: flynyon.com
Website: flynyon.com
Category: Activities & Tours
Location: Kearny, New Jersey
Listed on The Fair Hearing: 2026

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May 31, 2026

Piss Poor Customer Service

The flight experience itself was excellent, and once in the air, everything met or exceeded expectations. Unfortunately, the customer service surrounding our booking left a lot to be desired. One member of our group was ultimately unable to fly due to weight restrictions. While I understand that weight and balance limitations are an important safety requirement, this was not clearly communicated during the booking process. We entered everyone's weights online in advance, yet no warning, disclaimer, or indication was provided that there could be an issue. When we arrived, staff verified weights and then privately informed our friend that they would not be permitted to fly. While I appreciate the discretion with which that conversation was handled, the situation that followed was disappointing. Our group consisted of only three people. Rather than offering an earlier flight, a voucher, a partial credit, or discussing any reasonable accommodation, we were essentially told that our options were to proceed without our friend or forfeit the entire booking cost. That placed us in a very difficult position. What was most frustrating was not the policy itself, but the lack of effort to find a solution. As a result, our friend experienced an embarrassing situation and then had to sit and wait for several hours while the rest of us completed the experience. I fully understand that businesses must operate within safety requirements and established policies. However, I believe better communication upfront and a willingness to offer some form of compromise or accommodation would have gone a long way toward creating a more positive customer experience. Overall, the flight was great, but the handling of this situation significantly impacted our impression of the company.

By Jeff J.

Response from FlyNYON· Jun 1, 2026

Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the flight experience itself and that it met your expectations once airborne. At the same time, we are sorry for the circumstances surrounding your group's reservation and understand how disappointing the situation must have been for everyone involved. As noted in our booking terms and conditions, all passengers are subject to final weight verification at check-in, and FAA weight and balance requirements must be strictly followed for safety reasons. Unfortunately, these determinations can only be finalized once all passengers are present and weighed. We understand your concerns regarding communication and appreciate your feedback on how the process was handled. While our team must operate within strict safety and operational requirements, we recognize that this created a difficult situation for your group and especially for the passenger who was unable to fly. As a gesture of goodwill and in recognition of the inconvenience experienced, we issued a partial refund following your visit. We sincerely appreciate your understanding that safety must remain our highest priority, and we thank you for sharing your experience. All the best,

FlyNYON reviews

809 approved reviews, newest moderated first

May 31, 2026
The staff is rude the front desk girl…
The staff is rude the front desk girl and one of the male hummingbird pilot. I paid for flynyon and rotor was for hummingbird like how?
By customer
Response from FlyNYON· Jun 1, 2026
Thank you for sharing your feedback. We are sorry to hear that your experience with members of our team did not meet your expectations. Providing professional and respectful service to every guest is extremely important to us, and we take comments regarding staff interactions seriously. We appreciate you bringing your concerns to our attention and will share your feedback with the appropriate teams for review.
May 31, 2026
Piss Poor Customer Service
The flight experience itself was excellent, and once in the air, everything met or exceeded expectations. Unfortunately, the customer service surrounding our booking left a lot to be desired. One member of our group was ultimately unable to fly due to weight restrictions. While I understand that weight and balance limitations are an important safety requirement, this was not clearly communicated during the booking process. We entered everyone's weights online in advance, yet no warning, disclaimer, or indication was provided that there could be an issue. When we arrived, staff verified weights and then privately informed our friend that they would not be permitted to fly. While I appreciate the discretion with which that conversation was handled, the situation that followed was disappointing. Our group consisted of only three people. Rather than offering an earlier flight, a voucher, a partial credit, or discussing any reasonable accommodation, we were essentially told that our options were to proceed without our friend or forfeit the entire booking cost. That placed us in a very difficult position. What was most frustrating was not the policy itself, but the lack of effort to find a solution. As a result, our friend experienced an embarrassing situation and then had to sit and wait for several hours while the rest of us completed the experience. I fully understand that businesses must operate within safety requirements and established policies. However, I believe better communication upfront and a willingness to offer some form of compromise or accommodation would have gone a long way toward creating a more positive customer experience. Overall, the flight was great, but the handling of this situation significantly impacted our impression of the company.
By Jeff J.
Response from FlyNYON· Jun 1, 2026
Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the flight experience itself and that it met your expectations once airborne. At the same time, we are sorry for the circumstances surrounding your group's reservation and understand how disappointing the situation must have been for everyone involved. As noted in our booking terms and conditions, all passengers are subject to final weight verification at check-in, and FAA weight and balance requirements must be strictly followed for safety reasons. Unfortunately, these determinations can only be finalized once all passengers are present and weighed. We understand your concerns regarding communication and appreciate your feedback on how the process was handled. While our team must operate within strict safety and operational requirements, we recognize that this created a difficult situation for your group and especially for the passenger who was unable to fly. As a gesture of goodwill and in recognition of the inconvenience experienced, we issued a partial refund following your visit. We sincerely appreciate your understanding that safety must remain our highest priority, and we thank you for sharing your experience. All the best,
May 31, 2026
perfect communication et great flight
perfect communication et great flight
By valedene
Response from FlyNYON· Jun 1, 2026
Awesome to hear! Hope to see you again soon.
May 30, 2026
They charge us 75$ each because we came…
They charge us 75$ each because we came in a hour before . The lady at front desk was so rude said we are professional we respect time. Our flight was at 07:00 and the helicopter fly at 7:20 or more .
By anes tchoketch K.
Response from FlyNYON· May 31, 2026
We appreciate you sharing your experience. We are concerned to hear about the charges and the interaction with our staff. We are reviewing this internally to prevent similar situations.
May 30, 2026
Absolutely perfect!
Absolutely perfect!
By Luã M.
Response from FlyNYON· May 30, 2026
Thank you for flying with us!
May 30, 2026
工作人员非常好
工作人员非常好，耐心，负责，人真的很好很好，晚上结束了我们在外面等车，有好多工作人员已经下班了，过来询问有没有车，要不要进去休息，我们看到，有一个工作人员坐在车上一直等着我们，直到我们的车来了他才开车离开，很感动
By Tom
Response from FlyNYON· May 30, 2026
Thank you for flying with us! We are glad you had a good time! We always want to make sure our passengers fly safely and get home safely. We look forward to flying with you again in the future!
May 30, 2026
Amazing crew and organization.
Amazing crew and organization.
By Yevgen
Response from FlyNYON· May 30, 2026
We are so glad you enjoyed your experience with our crew and organization.
May 30, 2026
Amazing experience and will do it again.
Amazing experience and will do it again.
By tushar B.
Response from FlyNYON· May 30, 2026
We are so glad you enjoyed your experience! We hope to see you again soon.

FlyNYONReviews of flynyon.com

Rating distribution

What customers rate

About FlyNYON

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FlyNYONReviews of flynyon.com

Rating distribution

What customers rate

FlyNYON reviews

The staff is rude the front desk girl…

Piss Poor Customer Service

perfect communication et great flight

They charge us 75$ each because we came…

Absolutely perfect!

工作人员非常好

Amazing crew and organization.

Amazing experience and will do it again.

About FlyNYON

More in Activities & Tours, New Jersey

Osiris Tours

The Explorer's Passage

Comparetopagency

Sea the City Jet Ski

FlyNYON reviews

The staff is rude the front desk girl…

Piss Poor Customer Service

perfect communication et great flight

They charge us 75$ each because we came…

Absolutely perfect!

工作人员非常好

Amazing crew and organization.

Amazing experience and will do it again.