When the Program Delivers but the Representation Falls Short
As a Florida real estate team, WAR Group is always looking for solutions that help our customers achieve their goals when traditional options may not be enough. In this case, our customers were able to purchase their family homestead before selling their current golf-view home in Fleming Island through the Flyhomes Buy Before You Sell program. Securing a family property with deep personal significance while preparing another home for market can be challenging, and the program provided a pathway that made that possible. From a product standpoint, the Buy Before You Sell concept offers real value for homeowners who need flexibility when buying and selling at the same time. For families navigating relocations, move-up purchases, inherited properties, or unique buying opportunities, it can be a useful tool in the right situation. Unfortunately, our experience with the assigned Flyhomes agent, Will R., did not reflect the quality of the program itself. Throughout the transaction, communication was inconsistent, follow-up was often lacking, and both the WAR Group team and our clients frequently felt unsupported during critical stages of the process. While we ultimately reached a successful closing, the journey was more stressful and less coordinated than it should have been. We had to Go To Battle For our customers with them on many occasions. At WAR Group, we measure every partnership by one standard: the customer experience. Our customers trusted us to guide them through an important life transition, and while the Flyhomes program helped make the purchase possible, the level of service provided by the assigned agent fell short of our expectations. We appreciate innovative solutions that create opportunities for buyers and sellers, and we believe the Flyhomes Buy Before You Sell program has potential. However, we also believe the customer experience should match the strength of the product. With stronger communication, accountability, and client support, the overall experience could better reflect the value that Flyhomes aims to provide. To say the least, our customers are willing to recommend FlyHomes to others but using a different agent!
By Tracy M Williams, L.
Response from Flyhomes· Jun 26, 2026
Tracy, Thank you for using our products to help your clients! We are glad that you find them valuable. We take great pride in servicing our Agent and Lender partners, and end customers, with the highest standard of cleint support, clarity, and expertise. We are so sorry that your experience was anything but phenomenal. A manager on our team will be in contact to better understand where the process was clunky so that we can make changes. Thank you again!