Unacceptable conduct
My father passed away Christmas Day. While I am currently situated across the globe in the US, I was unable to attend the funeral and immediately ordered a wreath to be delivered on 12/26/15 as Flora2000's website lead me to believe (order # FLO:1456974 for $175.73). An email expressing the importance of the delivery was sent to Flora2000 immediately after placing the order, explicitly providing additional information. The wreath WAS NOT delivered on 12/26/15 or 12/27/15, or 12/28/15, or 12/29/15, or 12/30/15, or 12/31/15, or 1/1/16, 1/2/16, 1/3/16, 1/4/16, 1/5/16, 1/6/16, or 1/7/15 (today's date). I'm assuming Flora2000 did not even attempt to make arrangements with a local floral shop regarding my order. After numerous inquires regarding the order status and expressing my dissatisfaction, an email was received from Flora2000 on 12/30/15 stating that they were going to look into the issue and find a solution. On 1/4/16 my credit card was charged the full amount of $175.73 although the product was never delivered and the order was never fulfilled. I contacted them by email regarding the credit card charge unsuccessfully. I have tried calling their phone numbers but are either unavailable and/or suspended. As you can image, I've been mourning my father's death and this conduct from Flora2000 is, to say the least, deplorable, given the circumstances. I will let future customers draw conclusions from my unfortunate experience with Flora2000. Whether I will be able to recuperate my $175.73 loss and after how long, is hard to tell. However, nothing will make up for the loss of my father and disappointment inflicted by Flora2000 under these unfortunate circumstances.
By Daucus C.



