Five9Reviews of five9.com

Great Solution, lots of flexibility and help when requested!

Great customer service. I do wish we could modify reports to fit our company needs.

We have used Five9 for years and love the new enhancements. The web based agent app is wonderful!

Overall, I think they put out a good product. Easy to configure and easy for the agents to use. Roll out of the Five9 platform was a breeze. However, I have two main concerns. Historical data is limited to 60 day storage. You can export the data but then have to find some way to have it make sense. You also have to know what you need to export. If you discover you need data from reports you have never exported then you are out of luck. My second concern is they have the same 60 day storage limitation on recorded calls. They have "partners" that will provide storage and PCI compliance but nothing native to the Five9 system.

Five 9 has responded to my questions or needs promptly. Overall the system is easy to use and quite efficient. We are a non profit using the auto dialing system and code calling to schedule pick ups. Telephone reps use this dialing system with ease.

Five9 has been a great addition to our companies overall marketing capibitly.

Five9 is the backbone of our Customer Care platform. It handles all our call handling, recording and Supervisor monitoring. We are looking to expand to some additional services with Five9 but need to understand the integration aspects. One area that we find lacking is the clunky reporting.

Support team is great and knowledgeable