Customer service has been excellent
Customer service has been excellent. I highly recommend five9.
By Katie
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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628 reviews
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Modernize your contact center with personalized customer experiences. The Five9 Cloud Contact Center Solution enables agents to connect with customers over phone, web, chat, email, mobile, or social media. Five9 provides a complete solution with sophisticated management applications such as a supervisor desktop to monitor and coach agents, real-time and historical reporting, call recording, workforce management, quality monitoring, and screen pops. Compatible with CRMs. See why 2000+ customers trust Five9.
Five9 (five9.com) has 628 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 382 reviews with 5 stars · Clear filters
Customer service has been excellent. I highly recommend five9.
By Katie
When issues occur support is quick to start working in the problem.
By Lori G.
We use Five9 to power our 24/7 support operations. The global redundancy and SaaS solution makes it a no brainer win for our infrastructure needs.
By Brian A, Director of Technology and Support S.
We entered the business relationship with Five 9 almost six years ago. initially it was a small dialer installation to support one sales team of about 10 agents just to see if this solution was right for us. Since the initial installation we have had as many as 100+ agents using the Five 9 dialer. The number fluctuates over the months/years based on business needs and the Five9 Account Executive and the support team are always there to assist us.
By Joanne V.
Five9 has a great product with seamless integration with salesforce!
By Scott W.
We're very pleased with Five9. Our company uses the software primarily for inbound customer service calls and it enables us to handle and manage each customer interaction. We also use the IVR to offer personalized experience to customers. Plus, their customer service is top notch. I highly recommend investing in Five9 for your business!
By Hannah G.
I've been using Five9 for over 7 years and they are by far the best call center brand that I've come across. No other option is as integrated, supportive, or efficient and I highly recommend!
By Brittany A.
Help desk is freindly and attentive. They have always being able to answer all our technical questions. The prgram itsaelf is vast but easy to use. I would recommend!!
By Victor B.