Fitness First USAReviews of fitnessfirstusa.com

I SENT A REFUND ORDER AND HAVE NOT GOT MY MONEY BACK, THEY RAN AWAY WITH MY MONEY SINCE THEY WERE CLOSING OUT

Earlier today I tried to purchase something on your website. It wouldn't take my card. After repeated attempts to make a purchase I finally called in. The young man who answered the phone stated that he could not help me. I asked him to transfer me to IT & he said he could not. I then asked if he could take an order over the phone & again he said he could not. Don't worry! I fixed my problem. I purchased the item through Amazon.

My order showed up last week completely wrong. My order # is689193. In the package there were 2 bottles of Arimiplex instead of one and both bottles of 1AD were completely missing. This is the second attempt to contact you by email and I have called your phone number several times but no one answers. I am giving you one star because that is the lowest available

I placed an order (688836) on July 26 and received a shipping confirmation on July 27. Yet, the shipping confirmation email showed that 3 items from my original order did not ship. I sent an e-mails to their customer service asking about an update/explanation on July 28, 30, and 31 and never received an answer. I also tried their phone number and the same, was never able to speak with anyone. This company talks big about their support for the military and their supposed great customer service but yet I am an active duty Air Force deployed (my order address is an APO AE) and received ZERO support with my order and inquiries about it. I am truly disappointed at this company and cannot think of a worse buying experience for a first time customer like I am with them.

First couple orders came through 3rd order never came I have to call the bank to get my money back

I am disappointed with my experience, but they can recover. This was my first time using this website. I tried to purchase two bottles of MTS peak physicor, I was excited to see their standard pricing + there was two additional discounts for July 4th & another discount which brought the total to only $38.58. This was going to become my usual online site for purchases, however the next day I received an email that product was out of stock and was given a refund. I asked for a contact back when product is back in stock, no word back after a few days. If they notify me when its back in stock and sell me the items at same price as my previous order they will recover me as a customer and will change my experience back to a 5 star review. I understand these things happen, but the goal should be to recover the customers experience. I hope to hear back from them.

Credit card was charged, but no confirmation of order was sent. No order was processed. Had to call customer service and they discovered that the order wasn’t put through properly. No apology or offer to help the delayed order with any assistance, or attempt to make it right. If I hadn’t checked my credit card statement, I wouldn’t have known that I had been charged.

Package was lost and still haven’t got it.