great service
great service. No pressure everything went as promised very efficient
By Howard M.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Poor
12 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 35 years, FitnessFactory.com has been committed to making high-quality, affordable fitness equipment accessible to everyone, driven by the core belief that we can help our customers live longer, healthier lives.Born in 1988 with a simple goal—to offer superior, lasting equipment compared to department store options—we've grown from a small fitness outlet store to one of the nation's largest distributors of home and commercial fitness equipment.We're proud to be a fully American company with all our employees, offices, and our home office based in Forest Park, Illinois, just outside Chicago.
FitnessFactory.com (fitnessfactory.com) has 12 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
Showing 4 reviews with 5 stars · Clear filters
great service. No pressure everything went as promised very efficient
By Howard M.
Really enjoy these classes, great variety and different classes each time .
By Caroline C.
Response from FitnessFactory.com· Mar 5, 2026
Caroline, thank you so much for the 5-star review. We are a fitness equipment store, not a gym, so you might be reviewing the wrong "Fitness Factory." Glad to hear you had a great experience with them, and hey, try us out next time you need fitness gear! We're confident we can provide a 5-star experience as well.
Lori was incredible with the best customer service I have ever experienced. I sent a contact us request on a weekly and received immediately a response back willing to help. Sunday we completed the request with a call and received the speciality bench the same week!! Lori kept me up to day along the way.. Unbelievable!! Lori was awesome!! Thank you so much
By Steve
Response from FitnessFactory.com· Mar 5, 2026
Steve, thank you very much for your business and for taking the time to send in this review. We're thrilled to hear you had a great shopping experience with Lori and our team! We look forward to working with you again in the future.
We are building an exercise room in our home and went to 4 different places to learn about, try out, and purchase equipment. At Fitness Factory in Chicago, Ken Maxie helped us. He was friendly, knowledgeable, and honest in his thoughts and helpfulness. He gave us tips on how and what to purchase. We found the pricing comparable or better than the other places we checked out. We ended up purchasing from Fitness Factory and are looking forward to using the rower, elliptical, Jacob's ladder, and functional trainer in our new home.
By Esuesue
Response from FitnessFactory.com· Mar 5, 2026
We're so glad to hear you had a great shopping experience with our team, and we're reaching out to follow up and ensure all the equipment is still working well! Please let us know!