Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
12 reviews
FitnessFactory.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 35 years, FitnessFactory.com has been committed to making high-quality, affordable fitness equipment accessible to everyone, driven by the core belief that we can help our customers live longer, healthier lives.Born in 1988 with a simple goal—to offer superior, lasting equipment compared to department store options—we've grown from a small fitness outlet store to one of the nation's largest distributors of home and commercial fitness equipment.We're proud to be a fully American company with all our employees, offices, and our home office based in Forest Park, Illinois, just outside Chicago.
FitnessFactory.com (fitnessfactory.com) has 12 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
Showing 1 review with 3 stars · Clear filters
There products are very good, but the delivery takes way too long to actually reach you, so buy it directly if you want to buy something.
By Bruce
Response from FitnessFactory.com· Mar 5, 2026
Thank you for your feedback, Bruce. We've been working hard lately to improve our delivery times and communication, and we'd love for you to give us another try to see if the changes meet your standards! Have a great day.
