Amazing!
I love the scans and managing my account. The scans are accurate and help you to reach your goals
By Apes
Response from Fit 3D· Feb 25, 2025
I'm glad to hear you were pleased with the quality of our 3D scans! -P
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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195 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry.Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at [email protected]. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you,Patrick DonnellyGeneral Manager, Fit3DJuly 2025
Fit 3D (fit3d.com) has 195 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 116 reviews with 5 stars · Clear filters
I love the scans and managing my account. The scans are accurate and help you to reach your goals
By Apes
Response from Fit 3D· Feb 25, 2025
I'm glad to hear you were pleased with the quality of our 3D scans! -P
They were able to quickly respond to the customer service request I input, and solved it easily.
By Sampah, Christopher, M.
I received a response instantly to confirm my request was received. I then received a complete answer within 8 minutes Quite satisfied with the Fit3d product and support
By Julie M.
Response from Fit 3D· Feb 25, 2025
Wow, just 8 minutes! We aim to respond within 30 minutes to an hour, so this is awesome to see. Glad we could assist you quickly! -P
The Body scan is very details and give a lot of neat information. I am thinking about doing one every 6 months or so to see progress/differences. First, I did have to request some help to access the result and FIT3D was on top to assist me and resolve very fast my issue. My recommendation, just do a scan, you will be amaze what you will learn about your body!
By Dominique F.
Response from Fit 3D· Feb 25, 2025
Thanks for the recommendation. Keep us in the loop about your progress. -Patrick
I have to say that the customer service was very good from the support team, I especially appreciate the speed and attention of Patrick Donnelly.
By Luis Ramon Sevilla N.
Response from Fit 3D· Jan 28, 2025
Gracias por tus amables palabras. Espero que sus instalaciones en España sigan funcionando sin problemas -P
II joined a different fitness facility. My Fit3D scan profile was attached to my old location. I requested, via email, for my profile to be transferred or deleted to allow me to use my email address at my new facility. I received contact & resolution promtly...within 24 hrs!
By SW
Response from Fit 3D· Jan 28, 2025
Thanks for using Fit3d and including us in your fitness journey.
Very attentive customer service! Received exactly what I needed quickly. Thank you!
By Deana K.
Response from Fit 3D· Feb 25, 2025
I see that Marlon handled your ticket. I'll pass on the kind words to him. Thank you for sharing your feedback. -P
The support team was super on it and helped me to solve an issue extremely quickly. Great service
By adam
Response from Fit 3D· Feb 25, 2025
Adam - Thank you for your kind words! We're thrilled to hear our support team could assist you quickly. We appreciate you taking the time to share your experience. -Patrick