Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
195 reviews
Fit 3DSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry.Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at [email protected]. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you,Patrick DonnellyGeneral Manager, Fit3DJuly 2025
Fit 3D (fit3d.com) has 195 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 116 reviews with 5 stars · Clear filters
One of the most important purchases I made for my business to increase my sales and improve my retention. Clients are very impressed with the analytics and what they can both see and understand. Special thanks to Beau during the purchase and sincere thanks to Mark Pedro for his patience during our installation process. An amazing support system!
By Fred S.
Fit3D is great! Theyve been great! We just got our scanner in and we are loving it! Our patients are too! Mark & Beau have been super helpful at getting us set up and running. Looking forward to offering this amazing technology in our office!
By Dr. Mike & Danielle T.
Very impressed! Great follow up, helpful, and friendly
By Bernadette R.
I have been so impressed with Mark he supports me at anytime of the day with any silly questions I have never making me feel like he doesn’t have time to spend. His knowledge is so Impressive and I enjoy working with him and Fit3D.
By Tracy D.
Response from Fit 3D· Sep 21, 2022
Another for Mark. Awesome.
