Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
195 reviews
Fit 3DSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry.Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at [email protected]. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you,Patrick DonnellyGeneral Manager, Fit3DJuly 2025
Fit 3D (fit3d.com) has 195 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 116 reviews with 5 stars · Clear filters
Norma scheduled a call with me to see what the problem was with my scanner. It turns out I had the wrong version of the software loaded on my tablet. Norma fixed the problem straight away and now my members will be very happy again! Thank you Norma 😊🥳
By Anthony
Response from Fit 3D· Apr 15, 2024
I'm glad the new remote session process is working! Happy that we could get you back & running quickly. Thanks for your feedback & being a Fit3D customer. -P
Very helpful! They answer right away and when ever there is an issue they get right on it! Their products are top of the line! Highly recommend!
By Mario A.
I had a great experience with Patrick. He helped me fix technical issues and gave me information that will help us to make sure results are captured successfully for each scan.
By Kim
Such prompt response to needing to merge account. Sent a request just before going to sleep and had a response by the time I woke up. Thanks!
By Gabby
Response from Fit 3D· Apr 3, 2024
Thanks Gabby, I'm happy the support team was able to handle your request quickly. -P
I am familiar with the technology emerging from the fitness world and after my interaction with this tool, I felt compelled to leave a review. The fit3D scanner is very impressive and highly recommend it.
By LT
I had had a missing score on my recent Fitbit measurement. I figured it was not done properly. Expecting nothing could be done I still emailed customer service. Within an hour and no waiting on the phone for hours, the gentleman not only answered but solved the problem.
By Richard K.
I am so impressed with the Fit 3D I had prior to commencing a strength program. It was very quick and I was amazed at the information that it was able to gather in such a short time. I now have all the information on the areas that require attention to support me in my goal to better health. I highly recommend anyone looking to improve their health and fitness to obtain a Fit 3D report before starting.
By Narelle C.
The fit scan gave me the information I needed to help me determine what I want to do to help me get to where I want to be with my fitness goals
By Cassidy C.
