First Premier Home WarrantyReviews of firstpremierhomewarranty.com

This company is a scam — do not be lured in by the low upfront cost. I generally do not put reviews but this one I had to based on my recent experience. I had a simple garbage disposal issue and filed my first claim after two years on the contract. They sent a technician who charged a $45 service fee and submitted an estimate of $500+ to First Premier for the replacement. First Premier then decided to handle it as a cash settlement but refused to disclose the settlement amount when I asked on the call. Their response was "you'll know when it's done," which is absurd. Buried in the fine print of their contract is a clause stating they reserve the right to offer a cash settlement, and that the amount will always be less than the actual repair cost — something I missed when I signed up. I ended up proceeding with the repair through their technician since I couldn't leave my sink unusable for however long they'd take to get back to me. Since it was my first claim, I assumed the cash settlement would be close to the estimate their own technician submitted. Instead, they approved only $150 — leaving me with over $300 out of pocket for a simple disposal replacement that I could have done myself for far less. That's a lesson learned the hard way. They also provide zero proactive communication on claims. I emailed the cash settlement acceptance letter as they requested, but three weeks passed with no update. When I finally called, they essentially said "oh, we'll process it now" — and since they only acknowledged it the day I called, they then tacked on another 45+ days for payment from that date rather than from when I originally emailed. That's unacceptable. Customer service is blunt, unhelpful, and comes across as deliberately rude. They seem to be there just to stonewall you. My recommendation: pay a little more and go with a reputable home warranty provider. I will not be continuing with this company.

Joe Mitchel, your rep, worked with me via text msg (i am deaf)to answer all my questions and get me hooked up. This guy is a gem. Whata guy.

DO NOT BUY A WARRANTY FROM THEM! They never sent me a copy of my policy. They rarely answer the phone and never respond to email. They paid out only a fraction of my claim. And now that I've cancelled my policy, they won't send my prorated refund. Every time I get them on the phone, they say they'll "send that check out tomorrow." UPDATE: The company's reply below says they'll reach out to me, but of course they never did. I tried calling today: 2:04 p.m. MDT — On hold for 6m 6s before the call was terminated on their end with no answer 2:11 p.m. MDT — On hold for 16m 54s before the call was terminated on their end with no answer 2:28 p.m. MDT — On hold for 1m 39s before the call was terminated on their end with no answer

We were hired by them to do appliance repair in the area in February and have yet to be paid for the work the approved! Avoid at all costs.

Life has been somewhat difficult these days and Joe at First Premier was so helpful that it actually made me smile and I appreciate his help very much

I’m a service company did a repair for the company the gentleman (using the term very loosely) was extremely rude swearing at me. Have not received payment in over a week. Was told the person who makes the payments is on vacation. This is worst warranty company I’ve ever dealt with.

This company makes promises in their sales pitch and none of it is true. They send you information for technicians that doesn't work for them or say they don't pay and even fake companies. When you call FP customer service they employees play hangup games or breathing in the phone and just rude. The management won't get on the phone or return calls. Its definitely a scam that they're running and a bait and switch. Stay away from this company

The yearly price is fair (with discount) but it all doesn't matter because of the service. I expected low price and nice service but it's not achievable with them.