Firmstrong BikesReviews of firmstrong.com

Excellent bike at the best price around, and I did a lot of research. This was a gift for my husband who is a large man and is tough on things. I had nothing to worry about. He rides every morning and is very comfortable on his bike. Very easy to assemble!

The service I received from the staff at Firmstrong Bike totally exceeded my expectations. I ordered two bikes for my daughters. The bikes came with whitewall tires and they replaced them with black walls at no charge. The bikes arrived in a timely manner and my daughters are very happy with how they look and ride.

My daughter loves her beach bike with 7 speeds and I love how quickly it came and how easy it was to assemble!

I have ordered these bikes as gifts and most recently for our home during Covid quarantine. They are well made and easy to assemble. They provide a nice comfortable ride but are not, without gears, to be used in mountainous areas. Best used on flat roads/surfaces.

Great bike with beautiful options. Company was very helpful with all steps of the transaction and also responsive to calls. They helped us assemble the bike and I would definitely purchase from them again. My daughter loves her bike!

The bike came in a lot of pieces and I thought there was no way I would be able to put it together but I did! It’s a great cruiser and it’s nice to be able to ride with my son. The steering is smooth. Overall, a great bike and I would recommend.

Be kind...it's a rare thing these days. I ordered 2 bikes back in May and one got delivered in late Aug and the other yesterday. The bikes are exactly as described and are wonderful to ride. I admit, their communications could have been a lot better (understatement) but given you couldn't find a bicycle anywhere for months on end, I expected the delay and I'm happy with my purchases. With so many businesses going out of business b/c of this pandemic, I'm happy to support all American businesses. My hope is that Firmstrong recognizes that a little communication could go a long way in keeping people happy b/c their product is awesome.

I placed an order for a bike that had a shipping date of 6/9/20. I then received an email stating that it would ship on 8/21/20, then another email stating it would ship in 8/31/20. Then the emails stopped. I emailed Firmstrong asking for an update and they said there is no tentative shipping date. Out of curiosity, I went online to see if there were any other model bikes available and to my surprise, the bike I ordered that was once "sold out" showed that it was available in my color and one other color. However, when I called Firmstrong to confirm, they said that the website was wrong. They have no bikes, yet the website would have allowed me to purchase a bike that didn't exist??????. I finally decided to call and ask for a refund. They said they would process the refund in 7-10days.