Fantastic Service
Quick to respond and replace wrong orders with excelledt customer service.
By Seth O.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Quick to respond and replace wrong orders with excelledt customer service.
By Seth O.
Fast, nice, polite....amazing :)
By sabina G.
Amazing customer service. Easy online communication. Great glasses...great prices! I couldn't ask for more.
By Stephanie
Great service and after sales second to none
By Steven C.
Excellent and fast service. Thank you so much for all of your help and time. Much appreciated Kate.
By Serrine S.
My first pair of eye glasses progressive RX was not working for me, so I received a second pair free of charge, allowing me to keep the first pair as a back up. Excellent customer service. Would not hesitate to use them agan, or recommend to others.
By Goranka S.
I had received glasses that I didn't end up liking and the prescription hurt my eyes. Because of this they helped me with the issue and were super kind. I would recommend this company to anyone!
By Courtney
Fantastic and patient customer service, would buy again and recommend. Customer service patiently and kindly did troubleshooting for me when not even I knew what I was looking for. High quality and affordable glasses, too.
By Vivian L.