Customer service is amazing
Customer service is amazing, Frames are excellent quality and they look awesome~ would buy a pair again
By Chris
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Customer service is amazing, Frames are excellent quality and they look awesome~ would buy a pair again
By Chris
The glasses are wonderful, durable, light weight and very very comfortable. Thanks Firmoo for affordable glasses.
By Robert
Really great service here! Easy to reach and quick to respond!
By annaz
I was very skeptical about ordering. I found frames I liked and went ahead and purchased a pair of prescription sunglasses as well as prescription glasses. PayPal wasn’t being very cooperative when trying to place my order and had to use a different route, which was fine! My order came in quickly, very pleased with the turn around time! My regular glasses was missing a screw and the right ear piece was detached. Thankfully complimentary screwdriver and additional screws are placed in the order, so my problem was solved without much effort. That was my biggest only complaint. That my earpiece wasn’t attached and the screw was missing. Other than that, my experience was great and I will likely order again!
By Ashley
Response from Firmoo· Mar 9, 2018
Dear Ashley, Sorry for the inconvenience caused. If you can't fix the glasses, please feel free to contact us (our email [email protected]). And no worry, we offer 3-month warranty for the product. Best regards! Firmoo Customer Support
excellent quality and a great price!! perfect choice!
By Christina A.
My CSR, Maggie is awesome!! She always replies to my messages fast. The glasses offered here are inexpensive and fashionable. Again, Maggie’s is awesome and a great help to me
By Lisa B.
Nice eyeglasses and a good customer service. Thanks to Laura, my CSR.
By Melvin
Excellent customer service and frame options!!!
By Hiba A.