Great customer service
Great customer service! Keeps us informed at all times! Thank you!
By Yolanda R.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Great customer service! Keeps us informed at all times! Thank you!
By Yolanda R.
They offer great quality and trendy frames as well as great costumer service!
By Mya's M.
I love my glasses. Customer service bomb, glasses bomb, shipping is bomb. I will be getting all my glasses n prescription glasses here. Thank you firmoo
By Nekky R.
SATISFACTION GUARANTEED WITH HIM!
By Joemari A.
They were really helpful and quickly. A excellent client service.
By tu peor pesadilla X.
Wonderful help team. Great quality.
By Michelle
Really great service, great website, very fast delivery! I ordered glasses las Saturday (Easter Bank Holiday weekend) and received them today - shipped to Czech republic! I got discount card for next shopping and really nice case for free! Thank you.
By S.K
Excellent customer Service. Respond very quick to your emails , refund was issued immediately. Very happy to have chosen firmoo ! :-) highly recommended ! Can’t wait To receive my eyeglass. :-)
By Andrea Oliveros Q.