beautiful glasses,I love it
beautiful glasses,I love it
By Emma
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
beautiful glasses,I love it
By Emma
Amazing customer service
By Bella S.
Firmoo Customer Service is fantastic. Sophie was great, provided me with a quick response and even quicker solution. Thank you so much for all of your hard work! I had a problem during purchase and Sophie remedied the issue and got my glasses to me very quickly. Will keep buying glasses from here!
By Stina F.
Firmoo has so many different unique frames to choose from for prescription or non prescription use. I personally have a prescription and I was amazed with both the frame and lens quality when I received my first pair of glasses. They fit perfectly, actually look great, and help me see perfectly! The lenses are actually clearer and cleaner than the lenses I got from my local optometrist. Best of all, the frames are so inexpensive and there is always some sort of deal going on, so I can own as many styles of glasses as I want. Great way to try out trends like clear or round frames because you won't be spending $100 dollars per pair!
By Sophia
Awesome, friendly service. Quick response in changing my order. No issues at all like I've encountered with other online eyeglass companies. Can't wait to get my sunglasses.
By Susan F.
The woman who called me was kind and considerate. One pair out of two, could not be completed. I am very pleased with the woman’s customer service skills. Most certainly will order another pair. Thanks
By S.Leeann M.
Always help in any way they can.
By Rebecca K.
I got my glasses i think i have 6 pairs in total right now😊 i definitely recommend firmoo.com ... love all my glasses some style suit me well and some not really but its all worth every peny... last AWESOME costumer service.. more power FIRMOO.
By Rasyiqah