Firmoo cares about its customer's…
Firmoo cares about its customer's satisfaction.
By George Saint P.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Firmoo cares about its customer's satisfaction.
By George Saint P.
I received the glasses within 10 days they were beautiful and of great quality but unfortunately they fitted to big. I contacted their Customer Service department and spoke with Sophie. She was great responding in a timely manner and all their options where on my benefit. Great customer service Firmoo
By Eliana M.
I want to thank Jack, who helped me with getting an exchange for my glasses. He was very kind and would like to just say thank you for the great service! Thank you Firmoo for making affordable and fashionable glasses easy to access!
By Ale “Zanahoria” M.
I love the experience that I have been given because I’m never worried about my parcel not showing up. I know it will
By Sumaya
I have never had such great and quick service from any other website. Firmoo has helped me in a great amount. 100 reliable and always willing to satisfy costumers. Firmoo has never let me down.
By Krystal A.
I bought one pair of Progressive Lenses from Firmoo. I used PayPal and thought everything was okay. 3 weeks have passed no frames but,Firmoo charged my transaction to PayPal and on their web-site said my account was suspended. Try talking to a live person about any order placed. Firmoo never sent me an Email indicating their was a problem. " their line is we will return all email and phone messages withing 24 hours" but ,72 hours have passed and I still do not know what the problem is !!!
By ronald F.
Response from Firmoo· May 3, 2018
Dear Ronald, Really sorry for the inconvenience. We received your email that you want to use discount code on your order. So we suspended your order and emailed you back for confirmation. We sent you several emails. Could you please check your spam folder if you have our email address? And our CSR will call you to solve this issue. Best regards! Firmoo Customer Support
Love these glasses they are amazing
By Sparkle B.
Excellent service. Fast, quality and they have awesome warranty
By Ivan