The glasses are good quality and after…
The glasses are good quality and after sales service and communication is quick and efficient
By Ian M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
The glasses are good quality and after sales service and communication is quick and efficient
By Ian M.
Great glasses choices, fast shipping, amazing customer service. Will be recommending in the future to everyone!
By Amber J.
Sophie has been giving me amazing customer service ever since the post office lost my order, so thankful with how helpful they are!!!!! would definitely recommend to anyone!!
By Emily B.
Would definitely recommend Firmoo. Outstanding customer service from Maggie in particular, who helped me get the best glasses and made my shopping experience absolutely hassle free. Shipping was super fast considering it ships from outside the US. THANK YOU Firmoo and Maggie for caring about your customers. L.S.
By L.S.
Firmoo has amazing customer service. Unfortunately, the glasses didn't work for me, but returning was easy. My prescription was slightly off, but since they have so many positive reviews and such great customer service, I will consider trying them again in the future. Thanks, Firmoo.
By Taylor B.
Everything was great, my glasses looked just like the ones in the picture. I was more than happy with them ....
By Brandon M.
Awesome support
By Ivvis
QUICK RESPOND & 100% SATISFACTION! THE BEST!
By VIC