Quick to answer my questions and…
Quick to answer my questions and concerns. Updated my prescription that I had filled incorrectly. Looking forward to receiving my glasses!
By Brittaniai S.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Quick to answer my questions and concerns. Updated my prescription that I had filled incorrectly. Looking forward to receiving my glasses!
By Brittaniai S.
Great customer service and products
By TheBeautyJournals
best customer service ive ever had tbh
By Corey A.
Firmoo is amazing. Not only do they have the coolest selection of glasses than I’ve seen than any other glasses website, but the prices are reasonable and good quality. I get so many compliments when I wear any of my pairs, and I feel so confident! The representatives/ employees/ staff have amazing customer service and are really supportive and kind! I trust this site and have recommended it to a lot of people!!
By Jasmine C.
Firmoo CS team is always helpful. Thank you for your help Agnes
By lynn V.
Was served very well by Firmoo! they have the best Customer Services Representatives! Keep up the good work!!
By Deborah D.
Lori Was Great!
By Shelone R.
Always excellent service!
By Noomi J.