Great service and return policy
Great service and return policy. Awesome selection of glasses and simple ordering. Will use again and again and again!
By Jake B.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Great service and return policy. Awesome selection of glasses and simple ordering. Will use again and again and again!
By Jake B.
wonderful service! Molly was kind, quick, and very on top of things..everything went smoothly, highly recommend!
By natalia G.
Just received my aviator frames. They feel great on my face and the quality is good. Can’t wait to put lenses in!
By Linda
Estoy encantada con mis gafas y con Lory que me ha atendido perfectamente. Gracias
By Lupe Lunar M.
Muy contento y agradecido. Rápidos Exactos a la descripción Buena calidad Buen servicio La entrega contiene: Estuche duro Estuche blando Destornillador Tornillos repuesto( ninguna óptica te entrega lo mismo) Gamuza Lentes. Contentísimo de la compra.Lo aconsejo .huyamos de las mafias de ópticas y ahorremos mínimo un 75 % .Con sinceridad volveré a repetir.
By Angel
Firmoo is wonderful. Customer service is the best. Answered my question and concerns promptly and were really awesome!!
By Leah Y.
I got my new prescription glasses and I’m obsessed with them. The quality is really good and the style is unique! I totally recommend this store.
By Maridix
I emailed Firmoo my concerns about my order at 11 pm on a Friday night and they responded within the hour! I really appreciate the quickness of the response. It helped a lot. Thank you!
By Nicole M.