Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
FirmooSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
There is no need to fear doing business with Firmoo, they ensure that the customer is satisfied and receives value for money. When I had problems with my eyewear I was given the option of a full refund or to choose another pair while only paying shipping. No one sought to blame me for not adapting to my new pair as I had feared. Good work Firmoo. Thank you.
By Yvonne L.
I had a great experience with this company, my glasses are perfect and shipping was faster than I thought.
By Brittny J.
Only legit website I found to buy prescription glasses without prescription that was expired. Received in 7 business days.
By Matt
They did such a great good with my prescription! I’ve never bought glasses online but I will continue to do so now! 💜 them
By Taylor
I've had now 5 pairs of glasses from Firmoo and every single one has been amazing. The customer service, shipping time, and overall process is always super quick and easy. I honestly would never buy from another glasses online store.
By Nanu A.
Great customer service, very friendly and helpful as always.
By alex. E.
This whole ordeal has been super frustrating. I got my glasses and the script is wrong. I contact customer service three times and they keep telling me I'm supposed to get an email in 24hrs. It's now 96hrs later! Guess what?! Still no response and now I'm stuck with two glasses that I can't see out of🤬 I should've went to Costco....
By Lynn
Response from Firmoo· Apr 4, 2019
Hi Lynn, Sorry for any inconvenience. We reply emails within 24 hours on weekdays and 48 hours on weekends. If you do not receive our reply, please check your spam box. It's very easy to exchange or return. Please log in your account center to apply for the exchange&return. Once we received your request, your exclusive CSR will email you to solve the issue. You can also contact us via the LiveChat or phone. Toll Free: 1-855-487-6006 (Everyday, 7 a.m.-5 p.m. PDT.) Live Chat: Start a live chat (Everyday, 7 a.m.-6 p.m. PDT.) Sincerely, Firmoo Customer Support Team
I've used other online opticals but Firmoo is the best by far! So many frames to choose from at a fraction of the price I use to pay. Customer service is the best ever!! Always willing to help in any way. The best!!
By Penny L.
