Great!
Very helpful and understanding. They respond to emails promptly!
By Ferny O.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Very helpful and understanding. They respond to emails promptly!
By Ferny O.
I was a bit skeptical of ordering from Firmoo, but I have had no issues & I absolutely LOVE my glasses! So many styles to choose from & none break the bank. Took 9 days from the time I ordered to the date it was delivered, which is faster than almost all of the glasses ordered through my dr’s office. I now have a few in my cart, ready to place my next order.
By Whit
Excellent customer service. I left a comment regarding a pair of glasses I ordered. My comment was not so good since I was not really happy with the glasses. I was not expecting anything, but I received an email from the customer service asking more questions about my concerns. Finally, after some emails and a picture of the glasses, I received a voucher for a free pair of glasses. The girls were always very nice an understanding. I am now looking forward to receive my new pair of glasses and see if they are actually better! Thanks
By Eva
I LOVE my glasses they are so stylish and chic! For 5$ u can't beat it
By henrymonique46
Firmoo has amazing quality. They could easily be compared to $700 frames and lenses for only a fraction of the price. Not to mention their amazing customer service. Fast and polite responses that are also super helpful. This is my second time purchasing glasses from them and i definitely will again.
By Larissa C.
Super helpful, very quick to respond
By Macie C.
Irish was extremely kind, considerate and helpful with an error that I made when I ordered a pair of glasses from Firmoo. The customer service that I was provided is second to none. Even though I made the mistake, I was made to feel as an important customer and they valued my business. This added on value is priceless.
By josef B.
Glasses came on time just the way I ordered them.and this is my second pair of eye glasses from frimoo.com
By Sherman H.