Perfect communication
Perfect communication
By Amanda P.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Perfect communication
By Amanda P.
Awesome service when glasses I ordered were too big, had great service from Maurice. Thank you
By Kim F.
Wow.. just wow.. I received my frames very quickly and I absolutely love them! My new go-to website for frames
By Jessica
I love my glasses just don’t like the fact that they took like 3 weeks to get here . Other than that I have no problems .
By Poody T.
Response from Firmoo· Jul 13, 2019
Hi Poody, We are always trying to improve. Hope you will have a better shopping experience with us next time. Thanks for your trust and support. Sincerely, Firmoo CS Team
Very cute, and sturdy for the price! Quick shipping and very quick customer service! I accidentally gave the wrong prescription and they responded promptly. I’m gonna recommend to everyone!
By Delia
Very happy with firmoo !!! Good products, very competent and quick customer service. Also a very customer-friendly ordering page.
By Alexander H.
Came fast. Fit great. Extremely cute. Very satisfied.
By Kelly K.
Wonderful service! I ordered a pair that weren't quite right and customer service was super helpful and helped me get a pair that was right for me
By Eli C.