Definitely recommend
Definitely recommend, great quality for a great price! I'll ordered 2 pairs of glasses and definitely will order more in the future. Very happy customer
By Marisa S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Definitely recommend, great quality for a great price! I'll ordered 2 pairs of glasses and definitely will order more in the future. Very happy customer
By Marisa S.
So kind and helpful!
By Mila
110% COMPLETELY SATISFIED! Excellent customer service and delivery!👍 Love my prescription glasses!👍 Very happy with the frame!👍 Great selection to choose from! Love the glasses case!👍 Thank you so very much FIRMOO!😊😊😊
By Carol T.
The frames i bought arent great to be honest. Very long arms with little bend at the ends so they dont stay on my ears and keep slipping forwards. I would say you get what you pay for. However the lenses are terrific quality and thats why ive given 3 stars.
By Freya W.
Response from Firmoo· Jun 8, 2020
Hi Freya, We are sorry for the inconvenience caused. If the glasses you orderd was made of acetate or mental, you can try to adjust the frame arms. Besides, choosing a suitable size frame is very important. It is suggested to measure the total width of your old glasses before ordering a new one. Please do not worry, we offer 30-Day Exchange&Return: Unsatisfactory glasses can be exchanged or refunded within 30 days of receipt. Only shipping fees will apply. You can submit a self service request in account center if you need. Our CSR will contact you soon via email once we get your self service request. Please feel free to contact us if any questions! Sincerely, Firmoo Customer Support Team
They’re sooooo cute! I’m in love!
By Hayley
They fulfilled my order correctly and quickly - faster than my local frame shop. I enterd my prescription wrong unfortunately and had to request an exchange, but they took amazing care of the situation and made sure I got new frames, only paying for shipping. Can't recommend these guys enough!
By Anjel L.
Excellent customer service!!
By Anastasia M.
Very helpful
By Miguel R.