Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
FirmooSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Received my free pair glasses today and I'm delighted, i paid for thinner lenses and a coating and they are spot on. Will definitely order again from Firmino, don't be put of by the fact they come from China go ahead and order.
By Mr Michael H.
Excellent customer service . Highly recommended
By Sandy
I recently took advantage of their birthday sale. I bought the S11050X(C6) frames in burgundy / gold. Placed my order on Sept 13th, and received my package today on the 26th. Usually I use their express shipping, but this time I tried out their standard shipping. It gave me an ETA of 1st of Oct. Which was fine since I was in no rush. But it came earlier, so I was over the moon. Took about 2 weeks. Which is amazing. Well packaged in a silver jiffy bag. The case looks different to the usual oval frosted plastic ones. This one was rectangular and you can slide the glasses out, it came with a cloth bag too. I placed 2 more orders with firmoo, so I'm waiting for them to arrive!! I can't wait. Great quality, affordable pricing, and great customer service always. These burgundy frames look amazing with the gold rim around the frame. I have a whole cupboard of firmoo glasses collected over the years.
By E.
The order I places was rejected the next day without explanation, well at least I received my refund...
By Armin V.
Response from Firmoo· Sep 26, 2020
Hi Armin, we feel so sorry to know that you are disappointed with our customer service. We cannot pull up your mentioned order. Would you please email us your order No. or some other information related to your order details to [email protected]. We will get this investigated and our CSR will definitely help you and explain what happened within 24 hours on weekdays and 48 hours on weekends. Thank you!
The glasses I ordered didn't fit me very well and one of my sunglasses came without the nose pads, I contacted the customer service department to see what they could do. They offered me a part refund or a full voucher so I can order other glasses. I opted for a part refund as I didn't want to reorder and wait for the glasses as it took about 3 weeks to arrive as it was being shipped internationally. The customer service (Danica) was very friendly, helpful and understanding. Because of this, I would still like to try ordering from Firmoo again in the future :)
By Precious L.
Absolutely useless with the logistics. Been waiting a month for my glasses and I’m still waiting for the tracking to be updated, so have no idea where they are. I’ll make sure to let other know how bad the service is.
By T H.
Response from Firmoo· Sep 25, 2020
Hi T Hart, so sorry for the unpleasant experience. We cannot pull up your mentioned order. Would you please send us an email to [email protected]. We will check your parcel and your concerns will be handled within 24 hours in weekday and 48 hours on weekends.
I have to say after working in an opticians for many years, I was feeling very sceptical about ordering from fimoo. I thought the prices were a little too good to be true and I was expecting to receive a substandard pair of glasses. I'm pleased to say that I was proven wrong! My first pair of glasses were great quality. Unfortunately they weren't a great fit on the bridge of my nose, so I contacted customer services who provided me with a discount code, so that I could order a different replacement frame. My replacements arrived in the post today. They are absolutely perfect! I can see no obvious difference between these glasses and the far more expensive ones I've sold in store for many years. Im based in the UK and only had to wait 2 weeks for delivery. I have recommended firmoo to my family and friends. I will definitely be ordering again!
By M E.
I tell you. This company is very Good. Better price and they work with you too. Trust me.
By Big M.
