Firmoo - the best
Long story short, Firmoo provides the best online service.
By QL
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Long story short, Firmoo provides the best online service.
By QL
Me encantó comprar mis lentes aquí, son muy atentos y con muy buena atención, muchas gracias. Lo recomiendo 100%.
By Maricel M.
Love these glasses and Firmoo. Their customer service is fantastic and their prices make it possible to have a variety of styles ready for any outfit
By Kat M.
Pas reçue les bonnes lunettes à Mme Jacqueline tremblay comment on fais pour les retourner
By Marcelle H.
Response from Firmoo· Jun 18, 2021
Salut Marcelle, pas de soucis. Pourriez-vous nous envoyer votre numéro de commande et les lunettes que vous avez reçues pour vérification ? Vous pouvez les envoyer à [email protected]. Soyez assuré que nous résoudrons le problème pour vous une fois que nous aurons reçu votre e-mail. Merci!
I have ordered my glasses three times through Firmo and I am unhappy with the shipping. I paid for receiving in approximately 5-7 days but this is not true. Unbelievable. Very disappointed.
By Jose
Response from Firmoo· Jun 16, 2021
Hi Jose, we are really sorry to for the shipping delay of your order. Sometimes a shipping delay will occur due to inclement weather, or a customs inspections. We are always trying our best to avoid such delays and deliver the parcel to our customers asap. Would you please send us your order number to [email protected]? We will issue you a shipping fee refund for your time lost. Thank you for your support and understanding!
I just luv the glasses colour quality and omg came sooo fast I recommend this seller and I will order more
By JoJo
Very good customer service. Glasses arrived much faster than I expected. The online chat is very fast and customer service on point. Highly reccommend, professional service. Thanks carlos
By Jass O.
I'm very happy with my new glasses, as usual! And the customer service was lovely as always :)
By Matt