Happy Customer
I'm very impressed with services from Firmoo. My new pair of glasses is superb. I was worried about the quality but got a wonderful suprise. 5 star for Firmoo
By Nonzukiso D.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
I'm very impressed with services from Firmoo. My new pair of glasses is superb. I was worried about the quality but got a wonderful suprise. 5 star for Firmoo
By Nonzukiso D.
Hi guys for anyone considering this site I would love to say that you cannot go wrong with a purchase from Firmoo. It is verrrrryyyy cost economical the site is very user friendly and I was able to purchase a pair of glasses for myyself and my daughter with absolutely no hassel. it arrived on time and I was updated every step of the way. I highly recommend this site and would definitely use them in the future. First time buyer and it the glasses suited my face and is totally aawesome no issues no regrets.
By Dominique G.
best help !!!! quickly and everyone is satisfied! The complaint man ... is doing a great job !! ❤
By Izabela O.
My glassed are always well made, they are delivered in a timely manner and the website is super friendly.
By tyffanee L.
Excellence in every way. WebSite was very user friendly; uploading a pic to preview your frame was easy and accurate; Customer Care was very efficient and the finished product was exactly what I expected.
By Daniel W.
Davvero sorpresa del risultato occhiali molto belli e lenti graduate perfette (anche per correzioni importanti). Ero un po' scettica quando ho capito, dopo aver ordinato che si trattava di una spedizione dalla Cina, ma mi sono ricreduta appena provati gli occhiali
By Francesca Annamaria P.
Absolutely love this company and my glasses!
By Maggie
OH my goodness, I will never buy my eyeglasses from any other place than Firmoo! I just experienced the most efficient, patient customer care in 68 years! I hate doing things online and get mixed up easily. Mars so incredible at clearly explaining step by step and staying with me till order was placed. The prices was so low I couldn't believe it on top of excellent customer care from Mars! They are the best hands down.
By Anita W.