Great experience
Easy, affordable and stylish glasses.
By Lisa
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Easy, affordable and stylish glasses.
By Lisa
Gleitsichtbrille bestellt, in 14 Tage vor Ort. Passt genau und hat nur ein Drittel als beim dt. Optiker gekostet. Einfach super. Würde wieder bestellen.
By Herdin
Customer service is superb but my last 2 pairs have been utter rubbish with lenses falling out and screws coming out, and i only bought them in December?
By Consumer
Response from Firmoo· Jan 10, 2023
Apologize for that. Since there is no photo of your glasses, it's hard for us to make a reasonable explanation here. May we know if you already contacted our customer service for a reasonable and satisfactory solution? If not, please kindly send your order number and photos of the glasses including the frame model to our customer service. They will check and provide a good compensation as well as some analysis and suggestions. Thanks for your time. Take care and stay safe
Extremely satisfied with my glasses. Had an issue with delivery and got a response immediately after contacting them and kept checking in after until i received them. Great customer service! will order from Firmoo again!!
By jamie P.
Ho fatto L'ottico con mio negozio per 50 anni,e dopo la chiusura dell'attivita'dovuta all'eta di pensione,mi sono rivolto da un collega per degli occhiali progressivi,giacche' li usavo da decenni,risultato sbagliati.Mi sono rivolto ad altra societa'che si fa' tanta pubblicita',prezzo pattuito all'ordine,aumentato al ritiro,ottico senza colpe (societa')ho voluto provare FIRMOO,anche sapendo che era Cinese,e avendo constatato durante la mia attivita'che ditte Italiane,producevano in Cina,con prezzi di produzione Italiana,ho ordinato occhiali progressivi con lenti di ultima generazione(a campo largo per vicino):arrivati in 20 giorni,montaggio perfetto montature di ottima qualita'il tutto con piena soddisfazione.Complimenti FIRMOO.Ci sentiremo a presto.
By Angelo Marino S.
I am a repeat client and refer this company to everyone. I get so many compliments and I love the big variety of different colors and styles.
By Jennifer F.
Sono arrivati gli occhiali stupendi , che dire sono molto soddisfatta, ho fatto un nuovo ordine grazie
By Maria I.
I love the quality of glasses, I have very bad vision and it is hard to find frames that fit the size lens I need. All the frames I have purchased have been made well and are so cute on! There is so much variety to choose from which made finding something I loved really easy. When a frame I wanted was unable to hold my lens, the team was very helpful in providing links to glasses that would be available to me, and responsive when my order needed to be changed. I won’t go anywhere else to buy my glasses!
By Elena