Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
FirmooSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Ordering the glasses online was very simple, easy to understand instructions. I got my glasses within a reasonable amount of time. I made minor adjustments and have been wearing them for over a month now! I love the bag that they came in that can be used as a wiping cloth!
By Connie M.
I love the frames as well as the lenses, they are so clear and comfortable to wear that I reordered new ones just 1 month ago. They are good quality and very affordable. Customer service is excellent. Outstanding overall.
By Sakirah
Wonderful. She fixed my problem right away
By Ryka
Firmoo understand the mistakes that people can make when choosing glasses online. There customer service are great at sorting out people's issues and errors. This gives one great confidence in buying for them.
By Denis Murphy 1.
I am happy with my new glasses, the shipping y very good is faster i like that. Thanks for all.
By Jose P.
The assistant was very helpful in getting the correct sizing of the frames. It fits perfectly and the price was excellent.
By Michelle J.
Spent over $100 dollars for formal prescription glasses thinking I was getting a deal never bought glasses before and the prescription glasses “lens” are plexiglass I didn’t realize it first but they kept getting greasy like and they sure seem like they sent me a bunch of plastic; not what I thought I was getting and not satisfied after explaining to the receptionist and neither that individual nor the chat person was letting on that it was not real glass after I inquired I could have paid for real glasses elsewhere and still have to do so because they leave a mark on my nose unlike anything I have experienced. Do not get the flip on clip ones unless you want to be angry when you get your glasses also. But hey, what can I tell you, except these glasses was referred to me by a family member because I had seen my granddaughter with a pair and inquired and I think she looked amazing with her glasses on but now I realize she was just a kid and the person who got them for her was being cheap. I personally would not recommend firmoo glasses for a prescription but if must and on a budget go for the real thing somewhere else, like a real eye glass location which is what I have to do now. Because these glass frame look good but these plastic lens are hard to keep clean. The whole thing is also made of plastic.
By Leonard
Response from Firmoo· Feb 20, 2023
Hi Leonard, we apologize for the experience. Don't worry. We have a friendly return&exchange warranty. Here is our policy for your reference: https://www.firmoo.com/help-p-73.shtml Actually, different lens types, different materials. We have Resin, Superflex, Polycarbonate, and Trivex. Such lenses are lightweight but actually durable. To make lenses easier to be cleaned, it's suggested to choose Oil-resistant Coating. If there is no coating, it's easier to get dirty but hard to be cleaned. Honestly, it's hard to avoid marks on people's noses when wearing glasses. But lightweight frames are recommended to avoid deep marks. You can feel free to contact our Livechat customer service for any help.
Amazing customer service and love every pair of glasses i have purchased.
By Erica
