Best after sales service
Prescription glasses came wrong, lenses reversed, it was my mistake and still they replaced them for free!
By Kotkot
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Prescription glasses came wrong, lenses reversed, it was my mistake and still they replaced them for free!
By Kotkot
The price is very good, and the customer service is very kind. They quickly contacted me to ask for more information about my prescription.
By Sergio M.
I had a problem with the glasses and they refund me in two day
By angelo
Excellent quality. I ordered with a wrong prescription, they were fast and efficient when replying. Problem solved within a few minutes. LOVE IT.
By Vera C.
Cute glasses! Affordable Great prices, and accommodations you can make for lens are wonderful. Very smooth fast process my kids love their glasses. Will be ordering more!! Highly Recommended!!
By Dominique J.
Great service & glasses came pretty quickly! I love them & have gotten tons of compliments.
By Kily
I recently ordered some glasses from Firmoo. Unfortunately, one pair came all scratched up and were not usable. I contacted Firmoo's customer service and received a quick reply to solve the issue. Firmoo gave me credit back from the pair that was scratched up for me to purchase another pair in it's place. My replacement glasses came in and are in excellent condition.
By Arianna
Wowzer!!! I got 2 pairs of beautiful, stylish glasses with progressive lenses and tinting for $200. They arrived within two weeks. Already ordering more for my other prescription. I feel so ripped off now by my previous eyeglass place.
By Lena N.