Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
FirmooSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Compré unas gafas que me gustaron mucho, a muy buen precio, pero se vieron afectadas por la humedad y el sudor, oxidándose una parte metálica que servía para sujetar las lentes de sol con el sistema clip y ya no ajustaban bien. Envié fotografías y me han enviado un cupón por el valor de las gafas, que pienso usar en un modelo muy parecido pero que lleva esos puntos metálicos protegidos, ocultos en la montura.
By Sr Juan Tamaral L.
Firmoo did an excellent job on communication and Customer Service plus provided tips on cleaning and maintenance of my new eyeglasses. There site is user friendly and I really do like my eyeglasses.
By Charmaine S.
VERY EASY TO PLACE ORDERS, AND THE GLASSES ARE GREAT.
By patricia B.
Parfait j'adore réception rapide me concernant. Les lunettes magnifique je recommanderai
By Le
Per me Firmoo, promosso! Ho fatto due ordini a distanza di poco tempo e sono rimasta soddisfatta sia degli occhiali ricevuti, che della spedizione che è stata più veloce del previsto! Ampia scelta sulle montature, molto utile il servizio di caricare la foto per vederli indossati sul tuo volto. Ci vedo bene, le mie lenti sono giuste secondo la prescrizione da me caricata! Molto soddisfatta, sicuramente nel tempo ne acquisterò altri dato che mi piace cambiarli ogni giorno!
By M. Andrea M.
Gli occhiali FIRMOO hanno un rapporto qualità prezzo al di sopra delle aspettative ed una volta acquistato il primo paio (io sono già al terzo) non entrerai mai più in un negozio di occhiali fisico ma riderai guardando i prezzi esorbitanti da fuori la vetrina! Ottima fattura e modelli per tutti i gusti. Una nota di merito anche per il servizio post vendita dove per un modello, nonostante avessi sbagliato un ordine di lenti che non andavano bene, mi hanno prontamente rimborsato. FIRMOO FOOREVER!
By Germano P.
I ordered glasses from Firmo for the first time—and I am very impressed with the quality. The frames are high-quality and the optical correction is spot on, absolutely comparable to my previous glasses from my local optician. With my first delivery, the coating and tint were not quite right for my needs. The decisive factor in my review: Firmo's response was extremely customer-oriented. The complaint was resolved quickly and easily, without any discussion or hassle. The new glasses are perfect. For me, this shows that Firmo not only offers very good products, but also takes service seriously. I will definitely order from them again. Highly recommended – especially if you are looking for high-quality glasses at fair prices.
By Julia W.
Absolute best in Online glasses sellers. I find the choice of frames the quality of the lenses the wonderful value all wrapped up and superb delivery times. I’ve had the glasses looked at by an optician and they actually said the lenses were perfect, for my Prescription. I’ve had so many pairs of these in all different colours to match my outfits. I can wholeheartedly recommend Firmoo as a perfect spectacle seller.
By Colony K.
