Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
FirmooSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
The shipping, price, and overall experience was a 10/10! I come from a low income household, but I still wanted to look and feel cute ya know ? Firmoo will forever be my go-to for cute and stylish glasses! Plus when a little hiccup happened with the sizing of the frames, the customer service was so personalized and kind! Love this company so much
By Fatima
First time I ordered at Firmoo and I love it. I ordered my pair of glasses. I had to call to changed the shipping address. It was so easy to talk and had the shipping changed. Very friendly and kind. I love my glasses so cute. I had to check out for a second one.
By CJ S.
Was voor mij spannend om zo een bril te bestellen. Ik heb er 2wk elke avond gezocht en mijn bril goed gemeten voor de maat. Ik had mijn brilrecept van mijn officiële bril darr heb ik een foto van gemaakt en meegestuurd. Na 2wk kreeg ik de bril en was echt goed. De bril zit fijn en de glazen zijn perfect. Daardoor heb ik er nog 1 besteld en gelijk een zonnebril. Dit is echt een aanrader voor iedereen die twijfelt. DOEN dus
By SMM B.
EL SOL BRILLA LA LUNA ES BLANCA FIRMOO ES COMO EL SOL Y LA LUNA FIRMOO BRIILLA Y ES BLANCO EN CALIDAD Y PUREZA FIRMOO SOL Y LUNA UNA EXPERIENCIA ORIGINAL!!!
By Consumer
Sehr guter Service, vielen Dank
By Brigitte F.
Eccellente, servizio pre e post vendita da 5 stelle!
By RITA DE N.
Great value and great customer services with a very accurate prescription.
By Paul
Being told I can’t have a bridge width of more than 17mm, while currently sat in a pair with 18mm that are perfect. Honestly, I’ve loved my glasses that I’ve had and I was going to add more after the 4 new ones after this month. But the hoops I’m jumping through with their support team is ridiculous. They told me no rimless after I ordered so I changed to rimmed and now also cannot have these. Will be going back to Glasses Direct.
By Emma L.
Response from Firmoo· Feb 14, 2026
Hello Emma, Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the frustration and inconvenience caused during your recent ordering experience. During the production process, our lab carefully reviews each order to ensure that the selected frame and lens type can be safely and accurately manufactured according to the customer's specific prescription and pupillary distance. In this case, after technical evaluation, our lab found that the frames you originally selected were not compatible with your prescription&PD and lens type. We sincerely apologize for the inconvenience and regret that a frame change is necessary to ensure the glasses can be manufactured. Please be assured that your order is currently in production with the adjusted frame selection, and our team is working to complete it as soon as possible. If you have any further questions, concerns, or would like to discuss alternative options, please do not hesitate to contact our customer service team directly (Livechat: 24/7). Thank you for your patience and understanding. Sincerely, Firmoo Customer Support Team
