Fireplaces USAReviews of fireplacesusa.com

They suck rotten eggs! Sold me the wrong size fireplace. Doran would not refund it without taking 40% of my money! What a POS company!!

Ordered a trim piece. When it arrived it was not the same part # as ordered. Cust service asked for pics, pics sent. Cust service quickly responded with paid return label. Item sent received verification the company received it then crickets.... No returned emails, ph# hangs up immediately, now website is gone. My guess, the company is too! No refund will be coming!

If I could give this place zero stars I would. This site is a scam. I returned a fireplace back In February and to this date I have not received a refund or call back. You can’t get anyone on the phone and no one on the chat. They stole my money.

I placed an order and was told it was in back order. I received it a few weeks ahead of the anticipated delivery date but the item was badly damaged and useless. Customer service was at first responsive but stated no record of delivering and said they would get back to me. The scheduled delivery date approached and I get a message that item was already delivered. Of course it was the damaged item. I’ve repeatedly tried calling, messaging via website and emailing with no response.

Open box and missing parts costumer service never fixed my issue

Item did not fit, there was over an inch gap between the doors. Yes I measured the entire fireplace.... I emailed to inquire about replacement and never got a response

It's been a month since order. No good tracking number. Did not get my fireplace. No return chat available, no return email, there phones don't work. Scam!

Placed a large order and was told that it would take a week. No response to my emails and currently their phone systems has been disconnected all day today.