Great communication and multiple…
Great communication and multiple items. / options
By Zane P.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
165 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firepitsurplus is listed under Decoration & Interior.
Firepitsurplus (firepitsurplus.com) has 165 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 137 reviews with 5 stars · Clear filters
Great communication and multiple items. / options
By Zane P.
Darrel was extremely helpful. I am looking for a cover for my firepit for the winter and he answered all my questions quickly and porfessionally.
By Marc S.
Very communicative and wonderful customer service! Super happy with the quality of produce and delivery process.
By dunnsugmail.com
Very pleased with the quality of the stove. Only complaint I have is the fire brick is thin and they have rough edges and some are missing the tips at corners. But overall very pleased with the quality of the stove, it’s in place and installed ready to go! Can’t wait to fire her up!
By Ronald C.
Easy to deal with and knowledgable staff. My stove ended up being on back order and they alerted me immediately. It still came fairly fast… Would recommend!
By Oliver J.
Darrel is super responsive and very friendly. He provided the multiple quotes we requested and are currently reviewing. We couldn't ask for better service!!
By Starr M.
Rating is post order, pre delivery. Reached out to confirm stock on a stove as I am also scheduling the work to have it installed. Darrel responded promptly, asked if I wanted any of the attachments with it, confirmed stove was in stock, threw it all into a quote sent via email, provided a small discount as a thank you for reaching out, and placed the order. All took place in under 10 minutes. Super grateful, no fluff, quick and easy, appreciate you Darrel.
By Noah K.
Service , selection, and price were better than all other sites. I looked at a few fire bowls and asked a question on line, a person contacted me and gave me information, walked me through the process, and helped me to get everything taken care of with piece of mind. I wish all businesses were like this
By Jason L R.